Cindy Ashrey wambui KaratheCK
Open to opportunities

Cindy Ashrey wambui Karathe

@cindyashreywambui

Dedicated customer support professional

Kenya

What I'm looking for

Seeking a challenging role in customer support or software development

I am a results-driven customer support professional with experience in bilingual customer support and aftersales services. My background includes working with various customer service tools and technologies, including CRM management and call management tools.

Throughout my career, I have developed strong problem-solving skills, with the ability to resolve customer inquiries and issues promptly. I am also proficient in digital marketing, social media management, and content creation, with a strong understanding of brand development and management.

In addition to my professional experience, I have also been involved in various personal development initiatives, including a full-stack software development course and a diploma in tax administration. I am passionate about advocating for digital literacy and empowering young women to pursue careers in technology.

Experience

Work history, roles, and key accomplishments

CL

Bilingual Customer

CX Services Limited

Jan 2022 - Jan 2024 (2 years)

Responded to customer inquiries, managed expectations and delivered good customer service

Education

Degrees, certifications, and relevant coursework

EI

Emobilis Technology Training Institute

Certificate, Software Development

2024 - 2024

Completed FullStack Software Development Course

University of Nairobi logoUN

University of Nairobi

Diploma, Business Management

2023 - 2024

Graduated with a Diploma in Business Management

GN

Goethe Institute Nairobi

Proficiency Certificate, German Language

2023 - 2023

Grade: B2

Completed B2 German Language Proficiency

KA

Kenya School of Revenue Administration

Diploma, Tax Administration

2018 - 2020

Completed Diploma in Tax Administration

SH

St. Martin’s Girls Highschool

KCSE

2010 - 2013

Completed Secondary School - KCSE

Tech stack

Software and tools used professionally

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Cindy Ashrey wambui Karathe - Bilingual Customer - CX Services Limited | Himalayas