Cindy Ashrey wambui Karathe
@cindyashreywambui
Dedicated customer support professional
What I'm looking for
I am a results-driven customer support professional with experience in bilingual customer support and aftersales services. My background includes working with various customer service tools and technologies, including CRM management and call management tools.
Throughout my career, I have developed strong problem-solving skills, with the ability to resolve customer inquiries and issues promptly. I am also proficient in digital marketing, social media management, and content creation, with a strong understanding of brand development and management.
In addition to my professional experience, I have also been involved in various personal development initiatives, including a full-stack software development course and a diploma in tax administration. I am passionate about advocating for digital literacy and empowering young women to pursue careers in technology.
Experience
Work history, roles, and key accomplishments
Bilingual Customer
CX Services Limited
Jan 2022 - Jan 2024 (2 years)
Responded to customer inquiries, managed expectations and delivered good customer service
Aftersales Associate
Sunculture Kenya limited
Jan 2018 - Jan 2022 (4 years)
Responded to customer inquiries, resolved product issues and collaborated with other departments
Education
Degrees, certifications, and relevant coursework
Emobilis Technology Training Institute
Certificate, Software Development
2024 - 2024
Completed FullStack Software Development Course
University of Nairobi
Diploma, Business Management
2023 - 2024
Graduated with a Diploma in Business Management
Goethe Institute Nairobi
Proficiency Certificate, German Language
2023 - 2023
Grade: B2
Completed B2 German Language Proficiency
Kenya School of Revenue Administration
Diploma, Tax Administration
2018 - 2020
Completed Diploma in Tax Administration
St. Martin’s Girls Highschool
KCSE
2010 - 2013
Completed Secondary School - KCSE
Availability
Location
Authorized to work in
Job categories
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