Cinda Feagan
@cindafeagan
Senior program manager specializing in IT, cybersecurity, and service delivery.
United StatesWhat I'm looking for
I am a results-oriented senior program manager with deep experience leading IT operations, service delivery, and cybersecurity programs for government and commercial clients.
I have managed large, regulated Department of Defense contracts and customer relationships, delivering projects on schedule and within budget while driving process improvements and cost controls.
My technical and leadership experience spans service desk/NOC operations, enterprise architecture, disaster recovery, and ServiceNow/ITSM implementations, complemented by active Top Secret clearance and multiple industry certifications.
I focus on mentoring teams, implementing governance and quality assurance, and translating business requirements into reliable, scalable operational solutions that meet strict SLA and security requirements.
Experience
Work history, roles, and key accomplishments
Sr. Service Delivery Manager
General Dynamics Information Technology
Nov 2019 - Present (6 years 1 month)
Manage daily execution of contractual commitments for Alabama education monitoring initiatives, overseeing service desk and NOC operations to meet SLAs and improve incident response and capacity planning.
Program & Proposal Manager
Decisive Analytics
Oct 2018 - Nov 2019 (1 year 1 month)
Managed program execution and proposals in DoD environments, delivering projects on schedule and within budget while leading risk analysis, strategic business planning, and customer advocacy.
Chief Architect / Agile Liaison
Brockwell Technologies, Inc.
Jun 2017 - Oct 2018 (1 year 4 months)
Provided architectural oversight, defined framework and best practices for applications, led release processes and cross-functional teams to deliver scalable, high-quality solutions.
Program Manager
Harris Corporation
Oct 2016 - Jun 2017 (8 months)
Directed day-to-day operations of the Global IT Operations Center for AMC, managed Tier I–III support, authored technical proposal volumes, and implemented governance and information architecture plans.
Program Manager
Renaissance Corporate Consulting, LLC
Feb 2013 - Oct 2016 (3 years 8 months)
Led company operations and strategy, implementing cost-reduction and profitability plans while managing finance, proposals, partnerships, and service delivery to clients.
Sr. Consultant / Program Manager
Suntiva
Aug 2011 - Feb 2013 (1 year 6 months)
Developed PMO methodologies, managed web-based application portfolios, enforced QA standards, and supported COOP/DR planning for Army Contracting Command/G6.
Project Manager
Davidson Technologies / PeopleTec
Nov 2010 - Nov 2011 (1 year)
Managed VDI and connectivity projects for the JRDC program at MDA, overseeing schedule, budget, risk, and technical staff while briefing government stakeholders on status.
Program Manager
Systems Products and Solutions
Nov 2009 - Jan 2010 (2 months)
Managed multiple acquisition and IT programs, coordinated engineering, finance, and logistics, authored proposals, and maintained contract compliance for high-risk deployments.
Education
Degrees, certifications, and relevant coursework
AUAmerican InterContinental University
Master of Business, Project Management
Master of Business in Project Management from American InterContinental University focused on project management principles and program oversight.
AUAmerican InterContinental University
Bachelor of Science, Information Technology
Grade: Magna Cum Laude
Bachelor of Science in Information Technology from American InterContinental University with academic honors (magna cum laude).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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