Cilia Ordoñez

I’m an Operations & Workplace Coordinator based in Barcelona, with 2 years of hands-on experience running multi-site studio and office environments in fast-paced service settings. I combine operational rigour with a people-first approach to consistently deliver high-quality workplace experiences.

In my current role at Club Pilates Spain, I manage daily operations across 5 studio locations—protecting service reliability, consistent standards, and a great member/visitor experience site-wide. I maintain 500+ member records in Glofox Pro end-to-end, optimize space utilisation and room configuration, coordinate supplies and equipment for operational readiness, and plan and execute 10+ member workshops and community events annually.

I also bring strong client experience and financial accuracy from my time as a Receptionist & Studio Coordinator at Born Studio. I handled high-traffic front desk operations across 2 locations (50+ daily appointments), processed supplier invoices and payments, and completed daily cash register reconciliation with 100% accuracy, while using Fresha CRM for proactive booking follow-ups and achieving ~90% first-contact resolution.