Ciaran Byrne

Analysed and moderated user content across Facebook and Instagram to ensure compliance with global safety and platform policies. Processed 500+ cases per day while maintaining high accuracy and SLA adherence.

Resolved IT service requests for public sector and enterprise clients, managing incidents through ticketing systems within SLA timeframes. Used SQL and JIRA to produce incident and performance reports.

Led groups of 50+ secondary school students through a mock university computing programme. Led development of the educational game Keanu: Out of This World, which won first place in the competition.

Provided first-line IT support to 800+ employees across Dublin and U.S. offices. Assisted with security software management and asset management using Lansweeper.

Delivered customer service in a busy retail environment, operating tills and handling cash accurately. Maintained shop-floor standards through stock replenishment and store presentation.

Updated national cashier database records and supported office administration. Installed Windows operating systems and anti-malware software on PCs before shipment.

BSc Honours Computing with a specialisation in Cyber Security from the National College of Ireland, Dublin.

Completed the Leaving Certificate at Templeogue College C.S.S.P., Dublin.