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Karolis Petrauskas

@karolispetrauskas

IT Support Technician II at Tierney’s, maintaining ISO 27001-aligned security practices while moving into GRC and compliance analysis.

Ireland

Message

What I'm looking for

I'm looking for GRC, compliance, risk, and information security analyst roles where structured thinking, clear documentation, and a genuine security mindset matter. I'm open to hybrid work and relocation.

At Tierney's Office Automation Ltd., I support client systems and work to ISO 27001 information security policies, maintaining documentation and client confidentiality. I also administer user access and keep support records audit-ready.

I've completed a Diploma in Cybersecurity with City Colleges, building a foundation in security controls, risk management, ISO 27001, NIST, and GDPR. I'm deepening my regulatory knowledge through a University of Limerick micro-credential in Cybersecurity Laws and Regulations.

Before moving toward security, I built a technical base through IT support and web development. As a freelancer, I supported small businesses with infrastructure and built and maintained WordPress and Shopify websites; I'm now looking for GRC, compliance, risk, and information security analyst roles.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician II

Current

Tierney's Office Automation Ltd.

Sep 2026 - Present (1 month)

Resolve escalated cases from first-line support, owning issues through to resolution.
Diagnose and repair hardware and software faults across client environments.
Troubleshoot and support server systems and application software.
Configure and troubleshoot routers, firewalls and NIDs using standard and non-standard templates.
Act as subject matter expert for Microsoft 365 and Exchange.
Install and

Current

IT Support Technician

Current

Tierney's Office Automation Ltd.

Feb 2026 - Present (8 months)

Deliver front line helpdesk support via phone and remote support tools.
Log, triage, and prioritise support tickets with accurate and audit ready records.
Perform user onboarding, access changes, and account administration.
Maintain secure support practices and up to date service documentation.
Coordinate ticket escalations with engineers and third party providers.
Support ISO27001 aligned process

IT Support & Web Developer

Freelancer

Sep 2020 - Dec 2025 (5 years 3 months)

Provided end-to-end IT and web development support for small businesses. Diagnosed and resolved hardware, software, and network issues while configuring Windows, macOS, and Office 365 systems. Built and maintained responsive WordPress and Shopify websites, managed hosting, DNS, and email configurations, and ensured security and performance optimisation. Delivered ongoing client support across IT i

Web Administrator / Developer

Clarenbridge Garden Centre

Dec 2024 - Nov 2025 (11 months)

Managed and optimised the company’s e-commerce platform with a focus on performance, security, and reliability. Maintained and updated the WordPress/WooCommerce site, implemented design and functionality improvements, integrated third-party systems, and ensured seamless day-to-day online operations.

Stock Movement Supervisor

Debenhams

Apr 2016 - Mar 2020 (3 years 11 months)

Oversaw goods receipt and stock distribution, ensuring accuracy, compliance, and adherence to health and safety standards. Prepared detailed reports to inform staff on performance and company objectives. Managed efficient stock flow from delivery to sales floor, maintained documentation integrity, and resolved discrepancies promptly. Motivated and led the stock team through performance initiatives

Stockroom Co-ordinator/Sales Supervisor

Next Group PLC

Oct 2011 - Apr 2016 (4 years 6 months)

Balanced dual roles overseeing stockroom operations and sales floor supervision to exceed productivity and service targets. Managed and trained staff with constructive feedback to align performance with company goals. Maintained high stockroom standards to support sales efficiency and actively led by example in customer service and sales execution.

Education

Degrees, certifications, and relevant coursework

University of Limerick

NFQ Level 9, Cybersecurity Laws and Regulations

2026 - 2027

City Colleges

Diploma, Cybersecurity

2025 - 2026

Currently pursuing an NFQ Level 7 Diploma in Cybersecurity with City Colleges, focusing on IT fundamentals, networking, and core security principles aligned with CompTIA ITF+, Network+, and Security+ certifications. The programme also covers digital forensics, information systems security, and security operations management, providing both theoretical foundations and hands-on training for professi