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Justine Salipante

@justinesalipante

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Detail-oriented content moderator with expertise in quality analysis.

Ireland

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What I'm looking for

I seek a role that values quality assurance and offers opportunities for professional growth.

I am a dedicated content moderator with extensive experience in quality analysis and community operations. My journey began at Accenture, where I honed my skills in content review and issue resolution. I then transitioned to Covalen, working with Facebook, where I processed and reviewed accounts flagged for sensitive content, ensuring compliance with policies.

Currently, I serve as a Quality Analyst at TikTok, where I conduct thorough quality assessments and root cause analyses to enhance policy application in the French market. My role involves coaching and facilitating sessions to maintain consistency in policy enforcement, reflecting my commitment to excellence in content moderation.

Experience

Work history, roles, and key accomplishments

Quality Analyst

TikTok

Jun 2022 - Nov 2024 (2 years 5 months)

Conduct quality assessments to evaluate policy application in content reviewed for French markets. Perform root cause data analysis and summarize findings. Facilitate coaching sessions to ensure consistent policy application.

Data Analysis Coaching French Content Moderation Root Cause Analysis Communication Team Collaboration

Freelance Translator

Self Employed

Sep 2016 - Jun 2020 (3 years 9 months)

Provided technical and legal translation services from English and Chinese into French. Managed client relations, negotiations, quotes, and billing.

Translation Client Management Technical Writing Communication Negotiation Time Management Chinese

Community Operations Analyst

Covalen - Facebook

Jun 2019 - Jan 2020 (7 months)

Processed and reviewed accounts flagged for sensitive content to ensure compliance with policies. Investigated urgent inquiries and audited coworker decisions for quality assurance.

Content Review Compliance Policies Investigation Auditing Communication Teamwork Problem Solving Data Analysis

Content Review Associate

Accenture - Google

Oct 2017 - Jan 2019 (1 year 3 months)

Investigated and resolved issues regarding reported content. Flagged content for action and ensured resolution within quality standards and turnaround times.

Content Moderation Quality Team Collaboration Communication Time Management Problem Solving