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@justinesalipante
Detail-oriented content moderator with expertise in quality analysis.
I am a dedicated content moderator with extensive experience in quality analysis and community operations. My journey began at Accenture, where I honed my skills in content review and issue resolution. I then transitioned to Covalen, working with Facebook, where I processed and reviewed accounts flagged for sensitive content, ensuring compliance with policies.
Currently, I serve as a Quality Analyst at TikTok, where I conduct thorough quality assessments and root cause analyses to enhance policy application in the French market. My role involves coaching and facilitating sessions to maintain consistency in policy enforcement, reflecting my commitment to excellence in content moderation.
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Work history, roles, and key accomplishments
TikTok
Jun 2022 - Nov 2024 (2 years 5 months)
Conduct quality assessments to evaluate policy application in content reviewed for French markets. Perform root cause data analysis and summarize findings. Facilitate coaching sessions to ensure consistent policy application.
Self Employed
Sep 2016 - Jun 2020 (3 years 9 months)
Provided technical and legal translation services from English and Chinese into French. Managed client relations, negotiations, quotes, and billing.
Covalen - Facebook
Jun 2019 - Jan 2020 (7 months)
Processed and reviewed accounts flagged for sensitive content to ensure compliance with policies. Investigated urgent inquiries and audited coworker decisions for quality assurance.
Accenture - Google
Oct 2017 - Jan 2019 (1 year 3 months)
Investigated and resolved issues regarding reported content. Flagged content for action and ensured resolution within quality standards and turnaround times.
Degrees, certifications, and relevant coursework
Master's degree in professional translation, Translation
2014 - 2016
Technical, legal and editorial translation from Chinese and English into French.
Bachelor's degree in applied foreign languages, Foreign Languages
2010 - 2013
Activities and societies: Optional course: Spanish (B1 level).
Courses included English and Chinese languages (grammar, vocabulary and translation) and social sciences (economics, politics, law).
Software and tools used professionally
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