Looking for a job

Chukwuemeka User

@chukwuemekauser

Technical Support Specialist at PRIMEBASE improving application responsiveness by 35% through caching and state persistence fixes.

Nigeria

Message

At PRIMEBASE, I investigated user-reported performance bottlenecks and network latency, implementing caching and state persistence fixes that boosted responsiveness by 35%. I also standardized REST API data verification, reducing support escalations by 25%.

At CHARISOL, I handled technical triage and bug resolution for a live healthcare application, resolving over 28 critical user bugs and feature requests. At CIPHERLYNE, I diagnosed client-side issues and created more than 15 reusable UI workflows that reduced onboarding friction and increased user retention by 30%.

Experience

Work history, roles, and key accomplishments

Current

Application Support & Frontend Engineer

Current

Primebase

Feb 2024 - Present (2 years 7 months)

Investigated user-reported performance bottlenecks and network latency issues, implementing caching and state persistence fixes that boosted responsiveness by 35%. Standardized REST API data verification processes, ensuring reliable client-server communication and reducing support escalations by 25%.

Performance Optimization Caching Persistence REST APIs Troubleshooting Frontend Engineering

Technical Support & Lead Front-end Engineer

Charisol

Sep 2022 - Jul 2024 (1 year 10 months)

Managed technical triage and bug resolution for a live healthcare application, prioritizing and resolving over 28 critical user bugs and feature requests. Conducted client-side security and validation checks to prevent user input vulnerabilities and ensure smooth data handling across network edge cases.

Technical Support Bug Resolution Frontend Engineering Security Validation Root Cause Analysis API Troubleshooting

Technical Support & Frontend Specialist

Cipherlyne

May 2021 - Sep 2022 (1 year 4 months)

Diagnosed and resolved client-side rendering and state sync issues for mobile and web users, reducing user-reported session errors. Leveraged browser developer tools and network inspector logs to identify API integration failures, streamlining bug resolution with backend engineering teams.

Technical Support Frontend Development Debugging Browser DevTools API Integration Documentation UI Workflows