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Chukwuemeka Nwosu

@chukwuemekanwosu

Customer success professional and ITNRIZE co-founder turning travel customer needs into product decisions and building partner relationships.

United Kingdom

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What I'm looking for

I'm looking for a UK-remote customer success role where I can grow with a fast-moving technology company.

At Rendall & Rittner, I owned day-to-day relationships across a portfolio of 1,400+ clients, sustaining 98%+ satisfaction. I also streamlined CRM and reporting workflows, cutting manual reporting by 30–40%.

As co-founder of ITNRY (ITNRIZE), I work with developers to turn customer needs into product decisions for a UK/EU travel booking platform. I designed a tiered commercial model and led discussions with 100+ prospective vendor partners.

At Professional Security, I handled 70–100+ client interactions a day and led and mentored 1–3 staff. I redesigned communication protocols and escalation pathways, reducing response times by 30%.

Earlier, at Eskimo Hotels, I ran operations end to end with a team of 25. At Eskimo Lounge, I managed relationships with 30 high-value VIP guests, sustaining loyalty averaging 2 years.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder

Current

ITNRY (ITNRIZE)

Jan 2025 - Present (1 year 9 months)

Co-founded and led a team of 5 building ITNRIZE, a UK/EU travel booking platform, working closely with developers to turn customer needs into product decisions. Designed a tiered commercial model and led discussions with 100+ prospective vendor partners.

Product Management Team Leadership Travel Technology Stakeholder Management Commercial Strategy

Client Experience Specialist

Rendall & Rittner

Sep 2025 - Jan 2026 (4 months)

Owned day-to-day relationships across a 1,400+ client portfolio, sustaining 98%+ satisfaction. Acted as the link between clients, internal teams and external contractors, resolving high-priority issues within SLA and streamlining CRM and reporting workflows.

CRM Salesforce HubSpot Reporting SLA Management Customer Relationship Management

Team Lead

Professional Security

Dec 2021 - Feb 2025 (3 years 2 months)

Handled 70–100+ client interactions a day and led and mentored 1–3 staff. Redesigned communication protocols and escalation pathways, reducing response times by 30%, and reported performance and risk to senior leadership.

Team Leadership Communication Skills Escalation Management performance reporting Risk Management