Ch Swarnakant

I am an experienced professional with over 2.5 years in IT, specializing in quality assurance and technical support. Currently, I excel as a Technical Support Engineer at Cognizant, where I provide exceptional client support for Live Ramp, ensuring SLA compliance and delivering measurable results. My technical expertise includes utilizing tools like Salesforce, GDE, and Kibana to diagnose issues and enhance operational workflows.

Throughout my career, I have demonstrated a strong focus on process improvement, successfully streamlining workflows to reduce resolution times and improve client satisfaction. My proven achievements include a 30% reduction in ticket resolution times and a 25% increase in client satisfaction scores. I am passionate about automation tools and have a solid understanding of how to create effective workflows using Zapier, which further enhances my ability to deliver results in fast-paced environments.