chris Wadley
@chriswadley
I build operational reports, analyze performance trends, and help customer service teams improve workflows.
United StatesWhat I'm looking for
At TTEC, I build daily and weekly operational reports, analyze KPI and CPI trends, and deliver data-driven insights to leadership.
I’ve also led customer service representatives through escalated situations, provided next-level support for complex issues, and coached agents on performance and process improvements.
My background includes database management, documentation, tutoring, curriculum development, and clear written and verbal communication.
Experience
Work history, roles, and key accomplishments
Reports Analyst
TTEC
Oct 2024 - Sep 2026 (1 year 11 months)
Built daily and weekly operational reports, analyzed KPI and CPI trends, and delivered data-driven insights to leadership. Coordinated meetings, maintained documentation, and managed databases across multiple departments.
Customer Service Team Lead
TTEC
Jan 2022 - Dec 2024 (2 years 11 months)
Led Customer Service Representatives through escalated situations and provided next-level support for complex customer issues. Coached agents on performance and process improvements.
Customer Service Representative
TTEC
Jan 2018 - Dec 2022 (4 years 11 months)
Handled inbound customer service inquiries and assisted customers with account issues and service requests.
Tutor
Mercy Housing
Feb 2016 - May 2017 (1 year 3 months)
Supervised and supported daily student activities, developed crafts and educational materials, and assisted students with math and language development.
Cast Member
Walt Disneyland Resort
May 2007 - Aug 2008 (1 year 3 months)
Interacted with guests and Disney characters, handled cash and credit transactions, operated concession stands, and prepared food items. Maintained and cleaned kitchen equipment.
Education
Degrees, certifications, and relevant coursework
California State University, Sacramento
Bachelor of Business Administration, Business Administration
2015 - 2018
Pursued a Bachelor of Business Administration, focusing on business principles and practices.
Sacramento City College
Associate Degree, Business Administration
2009 - 2014
Earned an Associate Degree in Business Administration, building foundational business knowledge.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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