Open to opportunities

Chris User

@chrisuser9

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Accomplished store manager with a focus on operational excellence.

United States

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What I'm looking for

I am looking for a dynamic organization that values leadership and growth opportunities.

I am an accomplished and dedicated store manager with over 7 years of leadership experience in high-volume, customer-facing environments. My career has been marked by a commitment to delivering exceptional service and driving operational excellence. I have a proven track record of building customer loyalty and fostering business growth through strategic planning and team development.

At Leslies Poolmart, I directed daily operations for a high-performing retail location, overseeing a team of 10+ associates. My efforts in streamlining service routines and enhancing customer relationships led to increased customer retention. I developed and implemented training programs that elevated team performance and ensured adherence to safety and operational standards, consistently exceeding performance goals.

My experience also includes managing front- and back-of-house operations in a fast-paced restaurant setting, where I maintained quality control and implemented improvements to enhance customer experience. I am now seeking to bring my experience and leadership skills to a dynamic, growth-focused organization.

Experience

Work history, roles, and key accomplishments

Store Manager

Leslies Poolmart

Aug 2016 - Jun 2022 (5 years 10 months)

Directed daily operations for a high-performing retail location, overseeing a team of 10+ associates. Delivered superior customer service while maintaining expert knowledge in pool care, chemical treatments, and licensing compliance. Increased customer retention by streamlining service routines and building long-term client relationships across commercial and residential accounts.

Leadership Customer Service Licensing Compliance Strategic Planning Process Optimization Inventory Management Sales Forecasting Training Development

Assistant Store Manager

Leslies Poolmart

Jun 2014 - Aug 2016 (2 years 2 months)

Supported the store manager in overseeing all aspects of store performance, including inventory control, staff supervision, and customer service. Played a key role in onboarding, training, and mentoring new employees, contributing to a high-functioning and collaborative team culture.

Inventory Control Staff Supervision Customer Service Mentoring Scheduling Payroll Team Collaboration

Assistant Store Manager

Wings Over Bristol

Sep 2012 - May 2014 (1 year 8 months)

Managed front- and back-of-house operations for a fast-paced restaurant setting. Maintained quality control and restaurant standards to ensure an exceptional customer experience. Handled cash management, reconciliations, and daily bookkeeping with accuracy and attention to detail.