Open to opportunities

Christopher Wayne

@christopherwayne

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Experienced Trust & Safety manager with a focus on user security.

Zimbabwe

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What I'm looking for

I seek a role that allows me to enhance user safety through innovative strategies and collaborative partnerships.

With nearly twelve years of experience in Trust & Safety, I have dedicated my career to building world-class programs and processes that enhance user security and compliance. My journey has taken me through leadership roles at prominent companies like Wattpad, Webtoon, and Yahoo, where I have successfully led teams in developing proactive security measures and policies.

At Wattpad and Webtoon, I spearheaded global Trust & Safety teams, overseeing content moderation and policy enforcement across multiple time zones. I developed machine learning models that significantly reduced problematic content exposure and implemented operational procedures that improved team efficiency. My strategic partnerships with executive leadership have allowed me to align safety goals with company growth and regulatory requirements, ensuring a safe environment for users.

My commitment to excellence is reflected in my ability to manage complex compliance strategies and vendor relationships while driving innovative solutions that enhance platform integrity. I am passionate about leveraging data insights to inform decision-making and continuously improve user safety protocols.

Experience

Work history, roles, and key accomplishments

Senior Manager, Trust & Safety

Wattpad & Webtoon (Naver Corp)

Aug 2024 - Present (11 months)

Led global Trust & Safety teams, overseeing content moderation, escalations, policy enforcement, and incident response across multiple time zones. Developed and optimized machine learning (ML) models that automatically banned 6% of overall problematic content, including child safety violations, before user exposure.

Content Moderation Safety Policy Enforcement Incident Response Machine Learning Data Analysis Team Leadership Vendor Management Quality Assurance Strategic Planning

Senior Manager, Trust & Safety

Meetup

May 2021 - Present (4 years 2 months)

Oversaw the strategic direction and operations of Trust & Safety, leading a team of 12 FTEs, managers, and vendors. Partnered with executive leadership to define company-wide safety goals and risk frameworks, aligning with platform growth and regulatory requirements.

Strategic Planning Vendor Management Quality Assurance Compliance Data Analysis SQL ISO 27001 Team Leadership Policy Development Risk Management

Manager, Trust & Safety

Yahoo

Jan 2017 - Present (8 years 6 months)

Led global Trust & Safety team of 7 FTEs and vendors, overseeing content moderation, CSAM detection and removal, and policy enforcement. Built and operationalized an end-to-end crisis response protocol, including playbooks for emergent harms and geopolitical conflicts.

Content Moderation CSAM Detection Safety Policy Enforcement Crisis Response Team Leadership Data Analysis Project Management

Senior Content Moderator, Trust & Safety

Yahoo

Aug 2013 - Present (11 years 11 months)

Responsible for onboarding, training, and upskilling for all team new-hires, as well as quality assurance for the team. Partnered with Product and Engineering to develop, test, and implement internal CSAM scanning, removal, and reporting tools.

Content Moderation CSAM Detection Training Quality Assurance