Vanessa Yngente

Led moderation workflows focused on marketplace safety, listing/content quality, and policy compliance, including fraud/counterfeit review and escalation handling for high-risk edge cases. Performed taxonomy correction and listing quality checks to improve discoverability and consistency.

Reviewed customer-to-customer messages for prohibited, unsafe, or policy-violating content and applied trust & safety policies to determine suitability and escalations. Identified behavioral trends and recurring communication risks while maintaining confidentiality and quality in high-volume queues.

Reviewed and tagged large volumes of fashion, homewares, and beauty product images, applying structured taxonomy and free-tagging where needed. Flagged quality issues and inconsistencies to platform managers within required SLAs while maintaining high tagging accuracy and turnaround.

Managed complex returns, refunds, shipping concerns, and policy exceptions in support of customers. Delivered high-quality customer outcomes while using Zendesk and Shopify to balance customer experience with policy compliance.

Moderated customer-submitted product reviews by checking content quality, identifying policy concerns, and routing escalation triggers for additional investigation. Ensured compliance with review moderation guidelines and quality standards.

Reviewed product listings and images to identify counterfeit risks and potential policy issues. Assessed listing integrity and compliance while maintaining speed and accuracy in high-volume review environments.

Reviewed the Geography team’s outputs for quality, completeness, and location accuracy, checking hotel and landmark coordinates and submitting corrections. Produced monthly reports tracking quality and productivity and supported workflow consistency and quality improvements.

Handled inbound support calls for GM subscribers, assisting with account maintenance and remote vehicle access. Performed delegated team-lead responsibilities including supervisor-call handling, refresher training, call monitoring, and QA coaching.

Verified the existence and accuracy of retail stores, restaurants, and business locations using provided location data. Validated point-of-interest records and latitude/longitude coordinates, identifying inaccurate, duplicate, or incomplete records for correction.

Earned a Bachelor of Science in Commerce with a major in Business Administration from 2003 to 2007.

Completed undergraduate studies in BS Food Technology from 2000 to 2002.