At Vivmark Residential, I lead renewal operations for the Northern New Jersey and North Carolina portfolios, coordinating lease renewals across multiple communities. I manage the process from lease generation through execution and partner with executive management and pricing analysts on renewal rates.
I also lead weekly regional renewal-revenue strategy calls, handle escalated negotiations, and coach team members on negotiation delivery. I contribute to training, policy development, and process improvements.
Previously at Vivmark Residential, I oversaw daily operations across two communities totaling 630 apartments as Dual Community Sales and Service Supervisor. I supported on-site consultants with leasing, renewal, and resident-survey goals, and partnered with the Senior Community Manager to address resident concerns.
