Christopher Eurolfan

Worked as Senior System Engineer at Cognizant Technology Solutions.

• Handles calls, chat and email communications to effectively assist user with technical issues
• Be able to route tickets/emails to the appropriate resolver group and update users when necessary
• Ensure backlogs are addressed in a timely manner
• Be able to provide tailor fit resolution for every user
• Provides real-time report analysis on KPIs
• Serves as Team QA to ensure quality respon

• Backup Quality Analyst and Queue Monitor for the campaign implementation team; Provide team direction and prioritization of tasks/requests.
• Attends to Case Consults; Transactional customer/Client support (Technical).
• Develop, implement, and review operational policies and procedures.
• Summarize, collect and analyze volume and data trends to identify and address problems and opportunitie

• Handled assigned cases and tickets, ensuring that implementations were completed according to client requests and requirements.
• Used spreadsheets and formulas to clean and organize raw data provided by clients before uploading it into the dashboard.
• Created presentations that showcased mock-up representations of advertisements requested by clients.
• Managed campaigns, advertisements,

IT help-desk that uses Salesforce as primary tool in User and Data management. Supports medical professionals with sponsor applications and provides tailor fit resolution for specific scenarios. Create Salesforce dashboard to generate reports and provide analysis for KPI tracking.