Jordan Ray Polintan

Supervised a team of Waze Ads implementors, consistently meeting campaign launch deadlines and client commitments by assigning and prioritizing work from task queues, managing schedules, attendance, and shift coverage, and reallocating resources as workload and capacity changed.

Reduced recurring errors and escalations by reviewing dashboards and error trends, leading root-cause analysis with ad

Strengthened process accuracy and team performance by pairing quality assurance with subject matter expertise, auditing ad setups before launch to catch targeting, budget, and scheduling discrepancies, then authoring knowledge base articles and troubleshooting guides that turned recurring errors into documented best practices and gave implementors clear guidance on complex Waze Ads Manager configu

Resolved field technician calls in real time by guiding onsite technicians through complex installations, service activations, and fault diagnostics, helping them complete jobs on the first visit and avoid repeat dispatches.

Streamlined internet provisioning and service line activations by verifying account and service details, configuring customer premises equipment such as modems and routers,

Resolved escalated consumer complaints, including Telecommunications Industry Ombudsman (TIO) cases, by investigating service history, technical logs, and past customer interactions to build complete, accurate case responses that met regulatory timeframes and supported fair outcomes for customers.

Served as the single point of contact for high-priority ADSL and NBN service issues, coordinating b