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Christine Fataki

@christinefataki

Customer service professional at Yayo Fashion House, supporting product launches and adapting customer messaging using Metricool insights.

Kenya

Message

At Yayo Fashion House, I respond to customer and audience messages and support product launches and promotional campaigns. I monitor engagement and customer feedback, then adapt messaging and follow-up priorities using Metricool insights.

At Techno Brain, I handled more than 100 customer interactions weekly and resolved 90% of concerns on first contact. At CCI Kenya, I maintained 95%+ customer satisfaction and over 90% first-contact resolution, and served as a Shutterfly Subject Matter Expert.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager & Community Support

Current

Yayo Fashion House

Jan 2024 - Present (2 years 10 months)

Responded to customer and audience comments and messages, providing clear information and maintaining a helpful, consistent brand voice. Supported product launches and promotional campaigns through customer-facing messaging and content scheduling.

Customer Support Social Media Management Content Scheduling Metricool Brand Voice Community Engagement

Customer Service Representative & Social Media

Techno Brain

Mar 2023 - Jan 2024 (10 months)

Handled 100+ customer interactions weekly, resolving 90% of concerns on first contact and exceeding monthly performance targets. Contributed to 30% year-over-year growth in insurance sales.

Customer Support CRM Social Media Communication Skills Sales Support Performance Targets

Customer Service Representative

CCI Kenya

Jan 2022 - Feb 2023 (1 year 1 month)

Supported customers across multiple brand campaigns, maintaining 95%+ satisfaction and over 90% first-contact resolution. Served as a Shutterfly Subject Matter Expert and reduced average handling time by 15%.

Customer Support CRM Communication Skills Subject Matter Expert Issue Resolution Multitasking

Deputy County Representative (Sales Administration)

Capitol Manufactures Ltd

Aug 2021 - Dec 2021 (4 months)

Coordinated communication between sales representatives and management, tracked performance data, and maintained accurate operational records. Supported a barcode-based inventory tracking process that reduced reconciliation time by 40%.

Sales Administration Data Tracking Inventory Management Communication Skills Coordination