Open to opportunities

Christina Pendley

@christinapendley

Message

I lead high-volume restaurant operations, teams, budgets, and guest experiences.

United States

Message

What I'm looking for

I'm looking to lead operations, develop high-performing teams, strengthen financial results, and deliver exceptional guest experiences in a fast-paced, standards-driven organization.

I currently lead a 75-person restaurant team at Norwegian Cruise Line Holdings, improving productivity, guest satisfaction, scheduling, inventory forecasting, and sanitation compliance.

Across Slim Chickens, Logan's Roadhouse, Mercato Italiano Trattoria and Market, and River City Management Services, I've managed daily operations, P&L reporting, labor, payroll, inventory, hiring, training, and guest relations. At Fort Knox, I coordinated quality and safe meal service for more than 1,000 soldiers per meal while supervising 34 employees.

I've also supported restaurant openings, closures, and management restructuring as an Operations Consultant at Manna Inc., traveling extensively to provide hands-on operational support.

My background combines financial accountability, compliance, team development, executive-level operational support, and customer service in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Restaurant General Manager

Current

Norwegian Cruise Line Holdings Ltd

Sep 2024 - Present (1 year 11 months)

Led a team of 75 employees, providing training, guidance, and support to ensure high levels of productivity and guest satisfaction. Managed inventory levels effectively through accurate forecasting methods, minimizing waste while ensuring sufficient supply for daily operations.

Team Leadership Training Inventory Management Forecasting Staff Scheduling Guest Relations USPH Standards Food Safety

Assistant General Manager

Slim Chickens

Aug 2023 - Jun 2024 (10 months)

Managed daily restaurant operations to ensure outstanding guest service and operational excellence. Supervised Assistant Managers, Shift Leaders, and hourly staff, providing leadership, coaching, and performance oversight.

Operations Management Team Leadership Coaching Cost Management Staff Development Compliance

General Manager

Logan's Roadhouse

Aug 2022 - Aug 2023 (1 year)

Managed inventory tracking, ordering, and controls to minimize waste and control food costs. Oversaw labor management, scheduling, and shift coverage to meet operational and budgetary goals.

Inventory Management Cost Control Labor Management Budgeting P&L management Financial Reporting Training Guest Relations HR Support

General Manager

Mercato Italiano Trattoria and Market

Jun 2021 - Dec 2021 (6 months)

Managed payroll processing and human resources functions, including employee relations and compliance. Led talent acquisition, hiring, training, and retention efforts to build high-performing teams.

Payroll Processing HR Management Talent Acquisition Training Inventory Management Cost Control Cash Management Customer Service Vendor Relations

Dining Facility Manager

River City Management Services

Apr 2021 - Jun 2021 (2 months)

Managed day-to-day operations of the main DFAC at Ft. Knox serving soldiers living in the barracks. Oversaw inventory management, ordering, and cost control to support high-volume meal service.

Operations Management Inventory Management Cost Control Training Team Supervision High Volume Quality Assurance safety standards

Kitchen Manager

Ponderosa Steakhouse

Dec 2019 - Aug 2020 (8 months)

Led talent acquisition, hiring, and training for back-of-house staff. Managed inventory ordering, controls, and cost management.

Talent Acquisition Training Inventory Management Cost Control P&L management Kitchen Cleanliness Cash Management Staff Scheduling HR Administration

General Manager Trainee

Dodge's Chicken and Gas Station

Jan 2019 - Nov 2019 (10 months)

Trained to assume General Manager responsibilities through hands-on leadership development. Operated fuel island systems in compliance with safety and operational standards.

Leadership Development Fuel Operations Safety Compliance Regulatory Compliance Merchandising Talent Acquisition Training Employee Retention

Client Manager/Technical Support

Geek Squad TTS

Feb 2018 - Feb 2019 (1 year)

Enrolled new clients into Total Tech Support plans and explained service offerings. Provided technical support and troubleshooting assistance in a call center environment.

Client Enrollment Technical Support Troubleshooting Work Order Management Customer Service Productivity Compliance

Operations Consultant

Manna Inc.

Jun 2013 - Jan 2018 (4 years 7 months)

Led talent acquisition, recruiting, hiring, training, and coaching for restaurant teams. Managed cash handling, deposits, and safe controls with strict financial accountability.

Talent Acquisition Recruitment Training Coaching Cash Handling Inventory Management Cross Training Operational Support Guest Experience Travel Consulting

Office Manager

American Income Life

Dec 2012 - Jun 2013 (6 months)

Scheduled and coordinated client appointments, ensuring efficient calendar management and timely follow-ups. Processed and managed client payments with accuracy and confidentiality.

Scheduling Calendar Management Payment Processing Meeting Coordination Record keeping Compliance

Cage Manager

Belterra Casino

Mar 2012 - Nov 2012 (8 months)

Delivered exceptional customer service in a fast-paced casino cage environment. Handled and reconciled large cash transactions while maintaining strict accuracy and compliance.