Christian Sorokin
@christiansorokin
Technical Support Supervisor (L2) blending EV charging troubleshooting, quality assurance, and team coaching to protect uptime and SLAs.
SpainWhat I'm looking for
I’m a Technical Support Supervisor (L2) and Quality Supervisor focused on complex, mission-critical customer issues. For 2024–ongoing, I lead L2 support and quality oversight across nine major EV charging projects, consistently driving SLA compliance.
I’m trusted as a senior escalation point for hardware, firmware, connectivity, payments, and backend system problems. I diagnose and resolve issues spanning charging stations, networks, billing, and customer-facing mobile applications, while coaching teams to deliver high-quality service.
Before that, I supported EV-adjacent and application services as a Technical Support Agent for the Spotify App project (Modsquad). I troubleshoot hardware/software issues through unified communication channels, improve support workflows, and manage real-time/asynchronous operations with CRM tools while strengthening knowledge base documentation.
I also bring customer-operations leadership from Amazon SPS (Selling Partner Support) and a multi-year hospitality management background, including regional property management and hotel/F&B management. That blend helps me pair technical depth with operational excellence, multilingual communication, and strong customer satisfaction standards.
Experience
Work history, roles, and key accomplishments
Served as the first point of contact for Amazon sellers and vendors, resolving technical, operational, and system-related issues. Diagnosed platform, catalog, and performance problems and supported troubleshooting for order management, account health, listing errors, and policy compliance.
Regional Property Manager
Saga International / Saga Apartments
Jan 2015 - Jan 2019 (4 years)
Oversaw daily operations and management of 17 residential apartments, ensuring maintenance standards, tenant satisfaction, and strong property presentation. Managed rental operations (check-ins/check-outs, bookings, deposits), coordinated vendors and cleaning teams, and handled invoicing, budgeting, and compliance with local housing regulations.
Hotel & F&B Manager
Langley Hotels & Resorts
Jan 2012 - Jan 2015 (3 years)
Led full operations for a seasonal mountain hotel, managing workflows across reception, housekeeping, kitchen, and service while recruiting, training, and supervising a multicultural team of 15–20 employees. Managed budgeting, ordering, occupancy planning, and coordination with head office, and led the F&B department by supervising restaurant and bar operations, improving service standards, and co
Education
Degrees, certifications, and relevant coursework
Collège de Monte-Carlo
Diploma in Hotel & Restaurant Management, Hotel & Restaurant Management
1986 - 1989
Completed a three-year Diploma in Hotel & Restaurant Management focused on hospitality operations, service excellence, and managerial principles. Covered front desk operations, culinary basics, F&B service, housekeeping, staff supervision, and customer relations with theoretical and practical training.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Job categories
Skills
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