I’m looking for remote chat and email support, or AI annotation, from Abuja (GMT+1). In support I want a clear queue: resolve issues with empathy, hold 95–98% CSAT, meet SLAs, and document every case in the CRM. In AI work I want strict guidelines and daily checks of text for accuracy, tone, and edge cases. I prefer written targets and ownership of my own queue.
Looking for a job
Christian Okechukwu
@christianokechukwu
Customer Support Specialist in Abuja (remote). I resolve 30–60 tickets daily at 95–98% CSAT and review AI content for accuracy.
NigeriaWhat I'm looking for
I'm a Customer Support Specialist based in Abuja, Nigeria (GMT+1), working fully remote. I handle high-volume chat and email queues, usually 30–60 inquiries a day, while staying inside SLA and holding a 95–98% CSAT. I focus on clear writing, calm de-escalation, accurate CRM notes, and first-contact resolution.
Most recently I supported customers by chat and email at Outsource Global, documenting every case for clean handoffs and helping refine templates around repeat issues. I also ran email outreach and database cleanup at Gao Tech using Apollo and Brevo. I currently review text and structured data for conversational AI at Lighthouse Remote, checking accuracy, tone, and consistency under tight deadlines.
Tools I use include HubSpot, NX360, Apollo, Brevo, help desk software, Google Workspace, and Microsoft Office. I hold a BSc in Business Administration from Nnamdi Azikiwe University and a Virtual Assistance certification from ALX / The Room. English is native-level; Igbo is fluent.
I'm looking for remote chat and email support roles where speed, empathy, and clean documentation matter.
Experience
Work history, roles, and key accomplishments
Current
I train AI models at scale by precisely annotating text and image datasets, resolving ambiguous edge cases, and performing rigorous quality assurance to maintain high data integrity while consistently meeting high-volume production targets.
Customer Service Representative
Outsource Global Technologies
Aug 2025 - Jun 2026 (10 months)
I delivered high-quality chat and email support by resolving up to 60 daily complex tickets with a 95–98% CSAT rating, maintaining precise CRM documentation, and refining response templates to boost first-contact resolution.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Business Administration
2013 - 2016
Studied Business Administration, focusing on various aspects of business management, including finance, marketing, and organizational behavior.
Nnamdi Azikiwe University
National Diploma, Business Administration
2011 - 2013
Completed a National Diploma in Business Administration, gaining foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
15k-50k USD
Social media
Job categories
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