At Accenture, I provide Tier 1 technical support for Saputo users through phone, email, and chat. I troubleshoot hardware, software, and network issues to support users and keep operations running.
I assist with account management, including password resets and account unlocks using Active Directory and Microsoft Azure. I also install, configure, and update software, peripherals, and basic hardware components.
When incidents need escalation, I work with resolver and escalation teams to address high-priority issues in line with SLAs. My support work also includes remote assistance and incident management.
At Amazon, I supported retail and shipping delivery operations, handling customer questions about orders, deliveries, and products. At IBEX GLOBAL, I supported drivers using Walmart’s Spark delivery platform and documented their concerns and resolutions.
