@ceeabella
Store & Enterprise Helpdesk professional at Cognizant Technology Solutions, supporting users through technical troubleshooting and incident management.
PhilippinesAt Cognizant Technology Solutions, I work as an SPE – Store & Enterprise Helpdesk professional, supporting users with technical troubleshooting and incident management.
Previously, I worked as an SA- Senior Agent at Concentrix. My experience also includes roles at The Results Comp. and Teleperformance.
I use ServiceNow, OneCRM, and Bomgar, and have experience with Windows, macOS, Microsoft 365 Suite, and basic SQL.
Work history, roles, and key accomplishments
Aug 2023 - Present (3 years 2 months)
Provided technical support and incident management for store and enterprise environments, resolving complex issues efficiently and maintaining clear communication with users and cross-functional teams.
Served as a senior agent handling customer support and technical troubleshooting, delivering high-quality service in a fast-paced environment.
The Results Companies
Jan 2017 - Jan 2019 (2 years)
Provided customer service and support, handling inquiries and resolving issues for clients.
Provided customer support and technical assistance to clients, ensuring high-quality service delivery.
Degrees, certifications, and relevant coursework
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