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Christian Alexandre Kampke

@christianalexandreka

ERP implementation analyst at CGM Sistemas, supporting B2B customers from requirements gathering through configuration, training, and go-live.

Brazil

Message

At CGM Sistemas, I deliver ERP implementations for B2B customers, translating business processes and customer needs into system configurations. I support testing, user training, and go-live, and investigate technical and functional issues.

I work across tax, sales, finance, inventory, manufacturing, services, and transportation processes. I also create user guides and manuals, use SQL and database analysis to investigate data issues, and use ChatGPT to support research and documentation.

Experience

Work history, roles, and key accomplishments

Current

Technical Support and Implementation Analyst

Current

CGM Sistemas

Jan 2019 - Present (7 years 8 months)

Delivered end-to-end ERP implementations for B2B customers, from requirements gathering through system configuration, testing, user training, and go-live support. Investigated technical and functional issues, coordinated with development teams, and created user enablement documentation.

ERP Implementation Requirements Gathering User Training Go Live Support Customer Onboarding B2B Customer Support Business Process Analysis System Configuration Electronic Tax Documents SQL MySQL Root Cause Analysis Testing and Validation ChatGpt

Technical Support/Data Processing Assistant

Malharia Diana

Jan 2014 - Dec 2018 (4 years 11 months)

Provided technical support to users of the SYSTEXTIL ERP, assisted with system configuration and user training for a sales system, and supported IT infrastructure activities including servers, firewalls, Active Directory, databases, BI, networks, and hardware.