Chris Song
@chrissong
I am a dedicated IT professional specializing in data center operations and enterprise systems support.
ZimbabweWhat I'm looking for
I have over 20 years of hands-on experience in technical support, systems administration, and data center operations, supporting enterprise environments with VMware, AIX, HP-UX, Solaris, Windows, and major storage platforms. I consistently drive deliverables, resolve complex infrastructure issues, and maintain high standards for data center security and operational efficiency.
I have led storage and networking implementations, including deploying the first PowerStore array in HCI mode in Durham Labs, and earned recognition such as Employee of the Month (2019) and multiple Dell EMC awards. I take pride in clear communication, thorough documentation, and delivering dependable results for global customers in onsite and remote environments.
Experience
Work history, roles, and key accomplishments
Senior Lab Systems Engineer
Dell
May 2023 - Present (2 years 3 months)
Provided remote and onsite technical support to global customers across India and China in a 450,000 sq ft data center; installed, configured, and troubleshot Dell, Cisco, HP, Lenovo systems and EMC storage to improve operational availability.
Systems Administrator / Data Center
SunTrust / Truist
Mar 2019 - May 2023 (4 years 2 months)
Maintained Cisco UCS blade chassis, updated Dell server firmware, managed DCIM and asset inventories, and enforced data center security protocols during maintenance windows.
Storage Systems Engineer
Dell EMC
Nov 2015 - Mar 2019 (3 years 4 months)
Implemented and troubleshot AIX, HPUX, Sun, Dell and Lenovo servers and Dell EMC storage arrays (VNX, XtremIO, VPLEX, PowerStore, VMAX, Isilon), ensuring storage performance and availability.
Co-Owner
Global RTP Solution
Oct 2009 - Nov 2016 (7 years 1 month)
Managed PC and parts sales via local and e-commerce channels, built custom servers and desktops, configured customer LAN/WiFi/NAS, and handled shipping and customer support.
Tier 3 Information System Support
Nortel Networks
Dec 2006 - Jun 2010 (3 years 6 months)
Delivered Tier 3 support for over 10,000 users, resolving complex hardware and software issues and administering Active Directory, Exchange, VPN and Unix/Linux systems using Remedy.
Education
Degrees, certifications, and relevant coursework
Sanderson High School
High School Diploma, General Studies
Completed High School Diploma at Sanderson High School.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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