Chi Sun

As Head of Product Management, I lead strategic planning and execution of projects to optimize product offerings and operational efficiency. I enhance product features and develop processes to improve overall business performance and stakeholder satisfaction, leveraging data-driven insights.

Worked closely with CX staff to collect customer needs and translate them into actionable product plans. Collaborated with developers to ensure product specifications were scrutinized from an engineering perspective, enhancing service offerings through Shopify’s APIs.

Led the design and development of the flagship product, successfully adopted by over 300 brands. Managed product portfolio and collaborated with AI teams to develop NLP models, ensuring product meets client expectations through data-driven insights.

Maintained relationships with implementation and business development teams to ensure product goals are met. Defined product requirements and supported backlog management, refining details as needed.

Developed wireframes and flows based on user needs, optimizing processes to increase unique user engagement. Created tracking plans and user interview questions to gather valuable user behavior data.

Completed a Master of Design with a focus on Industrial and Product Design, emphasizing innovative design solutions and user-centered approaches.