Open to opportunities

Chisom Umeike

@chisomumeike

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Recent business graduate aiming for finance roles, using market analytics to boost profitability.

Nigeria

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What I'm looking for

I’m seeking a full-time finance position where I can apply market analytics to improve profitability, support accurate data-driven decisions, and grow through practical work with clear goals and measurable outcomes.

I’m a highly driven recent business administration graduate (BSc, 4.67) focused on turning market analytics into measurable profitability improvements. I’ve delivered real-time customer support through chat—providing clear guidance, resolving issues, documenting interactions, and escalating complex problems when needed.

I also bring hands-on experience managing marketing activities, including social media and email/digital campaigns, improving brand visibility and engagement, and reporting results to management. Complementing that, I’ve worked as a data entry clerk verifying and correcting data for accuracy, maintaining records in spreadsheets/software, and supporting basic data cleaning and quality checks.

Experience

Work history, roles, and key accomplishments

Chat Operator

Dream Singles Agency

Jan 2026 - Jan 2026 (0 months)

Responded to customer inquiries via live chat in real time and supported customers with product questions, order issues, and troubleshooting. Escalated unresolved issues, used templates to respond quickly, personalized interactions, and handled multiple chat windows simultaneously.

Live Chat Support Troubleshooting Escalation Handling Templates Personalization

Data Entry Clerk

Ritfoodplus

Jan 2024 - Jan 2026 (2 years)

Entered customer, transaction, and inventory data into company systems and databases. Verified and corrected records for accuracy, maintained spreadsheets, organized documents, and performed basic data cleaning and quality checks.

Data Entry Data Validation Spreadsheet Management Data Cleaning Record keeping Document Management Data Quality

Marketing Manager

Ichoose Integrated Services

Jan 2024 - Jan 2025 (1 year)

Managed social media, email, and digital marketing to improve brand visibility and engagement. Reported marketing results to management and supported ongoing promotional activities.

Digital Marketing Social Media Management Email Marketing Audience Engagement Reporting Campaign Management

Chat Support Representative

Doortech Ltd

Jan 2022 - Jan 2023 (1 year)

Provided real-time customer support via chat by answering questions, resolving issues, and guiding users. Maintained professional, friendly communication, documented interactions, and escalated complex problems as needed.

Customer Support Live Chat Escalations Documentation Professional communication