Open to opportunities

Chisom Chukwuma

@chisomchukwuma

Customer support professional skilled in live chat, email, and problem-solving—delivering fast, friendly service that resolves issues.

Nigeria

Message

What I'm looking for

I’m looking for a Customer Support, Live Chat Agent, or Virtual Assistant role where I can contribute to excellent customer experiences—handling inquiries efficiently, resolving issues professionally, and keeping strong customer relationships in a fast-paced environment.

I’m a detail-oriented, customer-focused support professional with strong communication, problem-solving, and organizational skills. I handle customer inquiries through live chat and email, resolve concerns professionally, and escalate complex issues when needed to keep satisfaction high.

Alongside my support work, I’ve managed recruitment operations at Unilever—communicating with candidates, scheduling interviews, and maintaining accurate records while handling multiple tasks under deadlines. I bring a reliable, organized approach to fast-paced environments, strong documentation habits, and consistent compliance with company policies.

Experience

Work history, roles, and key accomplishments

Chat Support Agent

Online Casino Platform

Mar 2023 - May 2026 (3 years 2 months)

Assisted customers through live chat and email, responding to inquiries about accounts, payments, promotions, and platform features while resolving concerns professionally. Maintained accurate records of interactions and escalated complex issues to the appropriate departments to ensure customer satisfaction and policy compliance.

Live Chat Support Email Support Customer Support Conflict Resolution Problem Solving Multitasking Data Entry Time Management

Recruitment Officer

Unilever

Apr 2022 - Nov 2022 (7 months)

Communicated with candidates and responded to inquiries professionally while scheduling interviews and maintaining accurate records. Supported administrative tasks and documentation, building positive relationships with applicants and stakeholders while managing multiple priorities against deadlines.

Recruitment coordination Interview Scheduling Administrative Support Documentation Management Stakeholder Management Time Management Problem Solving Data Entry