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Chisha Nakazwe

@chishanakazwe

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I coordinate customer experience operations, KPI tracking, and sales support.

Zambia

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What I'm looking for

I'm looking for remote customer experience, operations, administrative support, sales support, or data-focused opportunities where I can coordinate teams, manage records, support customers, and contribute across Africa, EMEA, or global teams.

I'm currently supporting British American Tobacco in a supervisory call-agent role, coordinating daily customer-contact activities, workloads, KPI follow-up, and customer issue escalation.

I maintain accurate Excel trackers and operational records while supporting daily, weekly, and monthly reporting. My experience also includes supervising store staff, coordinating sales support, monitoring stock, and resolving customer concerns.

I've collected and verified field data for the Zambia Statistics Agency and managed social content for the University of Zambia Female Soccer Team. I bring practical skills in customer engagement, data management, Power BI, digital marketing, and clear team communication.

Experience

Work history, roles, and key accomplishments

Current

Call Agent Supervisor / Customer Experience

Current

British American Tobacco

Jan 2026 - Present (9 months)

Coordinate daily customer-contact activities and supervise call agents, ensuring effective delivery of customer experience operations. Maintain accurate records, support reporting, and resolve customer enquiries and complaints.

Customer Service Customer Experience Team Supervision Reporting Data Management Issue Resolution

Education

Degrees, certifications, and relevant coursework

University of Zambia

Bachelor of Arts, Development Studies

Bachelor of Arts in Development Studies with a minor in Sociology, graduated in 2025. Undergraduate research focused on the impact of community engagements in tourism initiatives for sustainable development in Lusaka.