Chirag Bharucha
@chiragbharucha
Senior client engagement and KYC/AML compliance operations specialist focused on accurate onboarding.
FranceWhat I'm looking for
I’m a Senior Client Engagement Specialist with 10+ years of experience supporting high-volume customer verification and compliance operations across onboarding, AML/CFT controls, fraud-related investigations, and SAR support. At Kraken (Remote), I process 2,000+ KYC applications per month, ensuring identity verification accuracy and timely escalation of high-risk activity across fiat deposit and withdrawal workflows.
I’m also known for coaching new joiners and improving operational efficiency without compromising compliance standards. I trained and mentored 30+ new joiners, and I reduced unnecessary PEP escalations by 70% through pre-escalation checks and team training, while contributing to documentation, workflow design, and process consistency. Previously, as a Customer Service Supervisor at Meero, I coached teams, supported KPI-driven improvements, and helped establish a new customer service department in Bangalore.
Experience
Work history, roles, and key accomplishments
Processed 2,000+ KYC applications per month, ensuring accurate identity verification and AML/CFT compliance. Drafted SAR support materials, investigated money-flow patterns, trained 30+ new joiners, and reduced unnecessary PEP escalations by 70%.
Customer Service Supervisor
Meero
Mar 2019 - Sep 2020 (1 year 6 months)
Supervised customer service operations and coached team members supporting clients and partners across service workflows. Managed logistics- and finance-related issues, helped establish a customer service department in Bangalore, and delivered onboarding for 50+ new hires with KPI-driven process improvement.
Receptionist
Peppers Blue Water Resort
Dec 2016 - May 2017 (5 months)
Managed front-desk operations and provided guest support, including billing and account setup. Coordinated administrative documentation while maintaining security procedures.
Managed banquet sales enquiries and prepared tailored proposals based on client needs and budgets. Negotiated booking terms and identified upselling opportunities to support revenue growth.
Education
Degrees, certifications, and relevant coursework
Pacific International Hotel Management School
Postgraduate Diploma in Hospitality Management, Hospitality Management
2014 - 2015
Completed a Postgraduate Diploma in Hospitality Management at Pacific International Hotel Management School from 2014 to 2015.
University of Huddersfield
Bachelor of Arts (Honours), Hotel Management
2010 - 2013
Earned a BA (Hons.) in Hotel Management at the University of Huddersfield from 2010 to 2013.
Espace Formations
French Language Course, French Language
2018 -
Completed a French language course at Espace Formations in 2018.
Availability
Location
FranceAuthorized to work in
Job categories
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