Open to opportunities

chipo fortune

@chipofortune

Message

Research laboratory analyst with expertise in customer service.

Zimbabwe

Message

What I'm looking for

I am seeking a role that allows me to leverage my laboratory expertise while contributing to a team-focused environment that values quality and customer satisfaction.

I am a dedicated Research Laboratory Analyst with extensive hands-on experience in accredited laboratories. My background includes completing routine and experimental laboratory procedures that adhere to quality and SHE standards. I have undergone ISO 9001 quality management training, which has equipped me with the skills to ensure compliance and excellence in laboratory practices.

Throughout my career, I have developed proficiency in wet chemistry, including water analysis, catalyst sample analysis, and explosive material analysis. My role as a Senior Associate at WNS Global Services has honed my customer service skills, where I effectively resolved high-volume customer inquiries and promoted client products to enhance customer loyalty. I am passionate about delivering high-quality service and maintaining accurate records to support organizational goals.

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Experience

Work history, roles, and key accomplishments

Senior Associate - Operations

WNS Global Services

Jul 2023 - Sep 2024 (1 year 2 months)

Investigated, resolved, and processed high-volume customer inquiries, delivering customer value at the first point of contact. Effectively promoted client products and enhanced customer experience and loyalty.

Customer Service Customer Relationship Management Problem Solving Data Entry Communication

Laboratory Administrator

Equine Veterinary Clinic

Jan 2023 - May 2023 (4 months)

Handled samples for breeding, performed housekeeping, and analyzed samples using a microscope and iSperm system. Managed inventory of samples and consumables, compiled reports and data, and formulated SOPs.

Sample Analysis Inventory Management SOP Development

Research Laboratory Administrator

University of Zimbabwe Covid 19 Taskforce

May 2020 - Dec 2021 (1 year 7 months)

Handled preparation of reagents for experiments, test work, and drew up procedures needed for research. Oversaw inventory of samples and consumables, ensuring adherence to Health and Safety Procedures, chemical, and quality standards.

Reagent Inventory Management Health and Safety

Call Centre Agent

Intellicell

Dec 2017 - Dec 2018 (1 year)

Answered and made phone calls to and from clients, handling various customer needs in a poised and professional manner. Informed customers of new products and worked well with management to ensure customer satisfaction.

Customer Service Communication Conflict Resolution Product Knowledge

Assistant Laboratory Analyst

Suntech Geometallurgical Laboratories

Jul 2016 - Jul 2018 (2 years)

Prepared reagents for experiments, test work, and analyzed samples using the ICP EOS Spectrometer and XRF. Improved laboratory consistency and regulatory compliance by ensuring adherence to Health and Safety Procedures (ISO 17025).

Reagent Sample Analysis ICP EOS Spectrometer XRF

Junior Laboratory Technician

Harare High School

Jan 2012 - Dec 2012 (11 months)

Maintained the day-to-day functioning of the lab, including collecting and organizing samples, maintaining cultures, growth media, and lab supplies. Instructed others in essential lab procedures and delegated tasks as necessary.

Data Entry Health and Safety