CFchipo fortune
@chipofortune
Research laboratory analyst with expertise in customer service.
ZimbabweWhat I'm looking for
I am a dedicated Research Laboratory Analyst with extensive hands-on experience in accredited laboratories. My background includes completing routine and experimental laboratory procedures that adhere to quality and SHE standards. I have undergone ISO 9001 quality management training, which has equipped me with the skills to ensure compliance and excellence in laboratory practices.
Throughout my career, I have developed proficiency in wet chemistry, including water analysis, catalyst sample analysis, and explosive material analysis. My role as a Senior Associate at WNS Global Services has honed my customer service skills, where I effectively resolved high-volume customer inquiries and promoted client products to enhance customer loyalty. I am passionate about delivering high-quality service and maintaining accurate records to support organizational goals.
Experience
Work history, roles, and key accomplishments
Senior Associate - Operations
WNS Global Services
Jul 2023 - Sep 2024 (1 year 2 months)
Investigated, resolved, and processed high-volume customer inquiries, delivering customer value at the first point of contact. Effectively promoted client products and enhanced customer experience and loyalty.
Laboratory Administrator
Equine Veterinary Clinic
Jan 2023 - May 2023 (4 months)
Handled samples for breeding, performed housekeeping, and analyzed samples using a microscope and iSperm system. Managed inventory of samples and consumables, compiled reports and data, and formulated SOPs.
Research Laboratory Administrator
University of Zimbabwe Covid 19 Taskforce
May 2020 - Dec 2021 (1 year 7 months)
Handled preparation of reagents for experiments, test work, and drew up procedures needed for research. Oversaw inventory of samples and consumables, ensuring adherence to Health and Safety Procedures, chemical, and quality standards.
Call Centre Agent
Intellicell
Dec 2017 - Dec 2018 (1 year)
Answered and made phone calls to and from clients, handling various customer needs in a poised and professional manner. Informed customers of new products and worked well with management to ensure customer satisfaction.
Assistant Laboratory Analyst
Suntech Geometallurgical Laboratories
Jul 2016 - Jul 2018 (2 years)
Prepared reagents for experiments, test work, and analyzed samples using the ICP EOS Spectrometer and XRF. Improved laboratory consistency and regulatory compliance by ensuring adherence to Health and Safety Procedures (ISO 17025).
Junior Laboratory Technician
Harare High School
Jan 2012 - Dec 2012 (11 months)
Maintained the day-to-day functioning of the lab, including collecting and organizing samples, maintaining cultures, growth media, and lab supplies. Instructed others in essential lab procedures and delegated tasks as necessary.
Education
Degrees, certifications, and relevant coursework
University of Zimbabwe
Bachelor of Science Hons, Chemistry
Completed a Bachelor of Science with Honors in Chemistry. Gained comprehensive knowledge in various chemical disciplines and laboratory techniques.
Cape Peninsula University of Technology
National Diploma, Abnalytical Chemistry
Obtained a National Diploma in Analytical Chemistry. Developed practical skills in chemical analysis and laboratory procedures.
Harare Polytechnic College
National Certificate, Science Technology
Earned a National Certificate in Science Technology. Acquired foundational knowledge and skills in scientific principles and laboratory practices.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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