chioma aronu

I've delivered email and live chat support at Tripple Grace, resolving 40+ customer inquiries daily while maintaining a 95% customer satisfaction rating. I investigate root causes, provide proactive guidance, and help customers with onboarding, account management, and product adoption.

I use Freshdesk and CRM tools to document conversations, manage follow-ups, and maintain consistent communication. I also use AI-powered tools to improve response quality, summarize customer conversations, and increase support efficiency.

Previously at Jumia Nigeria, I supported customers across phone, email, live chat, and social media, handling account setup, orders, refunds, payments, and troubleshooting through Zendesk. I escalated complex issues effectively while working toward fast response times and first-contact resolution.

My experience also includes leading sales activity at Cara Hub, identifying growth opportunities, tracking sales metrics, and supporting customer retention. I enjoy sharing recurring customer pain points with internal teams to improve usability, workflows, and the overall customer experience.