Open to opportunities

Chinenye Eze

@chinenyeeze

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Results-driven Biochemistry graduate with strong analytical skills.

Nigeria

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and meaningful contributions.

I am a results-driven and highly adaptable Biochemistry graduate with a strong foundation in analytical and problem-solving skills. My experience spans customer service, administrative support, and virtual assistance, where I have successfully utilized CRM systems and data management to enhance efficiency and client satisfaction. I am passionate about continuous learning and collaboration, always striving to contribute meaningfully to organizational success.

In my recent role as a Virtual Assistant, I managed email correspondence and calendar scheduling, significantly reducing missed appointments by 40%. My tenure as an Administrative Assistant during my NYSC allowed me to organize and maintain over 200 client records, improving data retrieval efficiency by 30%. I take pride in my ability to resolve customer complaints effectively, achieving a 90% satisfaction rate in my previous customer service roles. My commitment to excellence is reflected in my proactive approach to problem-solving and my ability to adapt to various work environments.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Jan 2023 - Present (2 years 8 months)

Managed email correspondence and calendar scheduling for clients, reducing missed appointments by 40%. Assisted with data entry and CRM management, improving workflow efficiency. Created and managed social media content, boosting online visibility by 25%.

Scheduling Data Entry CRM Management

Administrative Assistant

Ros-Jimtech Nigeria Limited

Jan 2024 - Apr 2024 (3 months)

Organized and maintained over 200 client records, improving data retrieval efficiency by 30%. Managed scheduling and correspondence, reducing administrative errors by 20%. Assisted in documentation processing, ensuring compliance with regulatory requirements.

Client Management Scheduling Compliance

Customer Service Representative

Yours Business Ventures

Jan 2023 - Apr 2023 (3 months)

Resolved customer complaints with a 90% satisfaction rate by implementing effective problem-solving strategies. Processed an average of 100 customer inquiries daily, ensuring timely service delivery. Enhanced sales by 10% through personalized customer engagement.

Problem Solving Customer Engagement

Customer Service Representative

Divine Promise Supermarket

Jan 2021 - Apr 2021 (3 months)

Assisted over 150 customers daily with inquiries, purchases, and issue resolution. Maintained accurate sales records, reducing inventory discrepancies by 25%. Resolved customer complaints effectively, reducing repeated complaints by 35%.

Inventory Management Customer Service

Education

Degrees, certifications, and relevant coursework

DEXA

Certification, Human Resource Management

2023 - 2025

Pursuing a certification in Human Resource Management to enhance skills in managing human capital and organizational behavior.

University of Nigeria, Nsukka

Bachelor of Science, Biochemistry & Zoology

2019 - 2023

Grade: Second Class Honors (Upper Division)

Completed a Bachelor of Science (B.Sc.) in Biochemistry & Zoology with Second Class Honors (Upper Division). Developed strong analytical and problem-solving skills through rigorous coursework and practical laboratory experience.