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Chinemerem Ugagu

@chinemeremugagu

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Customer Service & Inventory Analyst improving response times and stock accuracy with Power BI and SQL.

Zimbabwe

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What I'm looking for

I’m looking for a role where I can combine customer support operations with data analytics to automate reporting, improve CSAT and response times, and ensure demand-driven inventory accuracy across ERP systems.

I’m a Customer Service and Inventory Analyst with 7+ years of experience improving service delivery and inventory operations through data-driven solutions. I combine customer interaction support with demand-driven inventory management to keep fulfillment accurate and reliable.

I’ve managed inventory and order processing within ERP systems, resolving system and transaction issues that impact customers. I implemented barcode scanning to improve inventory tracking and reduced stock discrepancies by 40%.

I build automated dashboards and reporting using Power BI and SQL to track stock availability, order status, and service performance metrics. At Vennote Technologies, I also automated ticket routing, reducing response time by 30%, while monitoring CSAT and response time to drive continuous improvements.

I enjoy collaborating with stakeholders across customer service and operations teams to align inventory levels with customer demand. I’m also AWS Certified Cloud Practitioner (2023), and I bring a hands-on approach to analytics, CRM workflow support, and efficient support documentation.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Specialist

Current

Bestaf Technologies

Mar 2025 - Present (1 year 4 months)

Managed inventory and order processing in ERP systems to ensure accurate stock levels and timely customer fulfillment. Implemented barcode scanning and dashboards to improve inventory tracking and service performance.

ERP Inventory Management Order Processing Order Fulfilment Inventory Discrepancy Reduction Dashboarding

Customer Data Specialist

Vennote Technologies

Jan 2024 - Mar 2025 (1 year 2 months)

Analyzed customer service and operational data to identify trends and improve service delivery performance. Built automated dashboards and supported demand forecasting and inventory planning.

Demand Forecasting Inventory Planning Data Insights Service Improvement

CX Technical Analyst

Vennote Technologies

Feb 2023 - Dec 2023 (10 months)

Handled and resolved complex customer issues to improve satisfaction and retention. Automated ticket routing to reduce response time and monitored CSAT and response-time metrics to drive improvements.

Customer Support Issue Resolution CSAT Knowledge Base Management Cross Functional Collaboration

CRM Analyst

Vennote Technologies Limited

May 2022 - Jan 2023 (8 months)

Supported CRM implementation to enhance customer service operations and tracking. Configured systems for support workflows, trained customer service teams, and coordinated with stakeholders on system needs.

CRM Systems Workflow Configuration Customer Support Operations Training Stakeholder Management Service Request Management

Inventory & Operations Analyst

Bestaf Technologies

Jan 2021 - May 2022 (1 year 4 months)

Monitored inventory levels and procurement data to support product availability and reduce stock issues. Built dashboards and automated reporting to improve operational response speed and order fulfillment timelines.

Inventory Management Procurement Analytics Dashboarding Order Fulfilment

Mobile Device Administrator Intern

MRS Oil and Gas Co. Ltd

Sep 2018 - Dec 2020 (2 years 3 months)

Provided customer support for mobile device issues, ensuring timely resolution and user satisfaction. Analyzed support tickets, monitored service performance dashboards, and managed device lifecycle for end users.

Customer Support Mobile Device Support Support Ticket Analysis Incident Reduction Performance Dashboards Device Lifecycle Management

IT Support & Service Desk Intern

MRS Oil Nigeria PLC

Sep 2016 - Dec 2017 (1 year 3 months)

Delivered front-line technical support by resolving user issues and maintaining service standards. Managed support tickets, assisted with system access and troubleshooting, and documented solutions to improve consistency.

Technical Support Service Desk Support Ticketing Systems Troubleshooting Issue Resolution Documentation User Communication