Open to opportunities

Chinaza Uba

@chinazauba

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Customer service and sales professional who builds rapport, resolves issues fast, and drives growth.

Nigeria

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What I'm looking for

I’m looking for a customer-focused team where I can use my communication and problem-solving strengths to resolve issues quickly, build strong client relationships, and support sales growth through consistent, high-quality service.

I’m a customer service and sales representative with a strong hospitality background, known for creating exceptional experiences in fast-paced settings. I bring energy, patience, and a consistent focus on building rapport with every client.

In my most recent role at Malaabis by Maymz, I delivered in-store and online customer service, demonstrated products, and upsold complementary items—contributing to a 10% increase in monthly sales. I also strengthened client relationships, boosting repeat business by 20%, and resolved issues quickly to improve satisfaction ratings.

I’ve built loyalty through personalized service and clear communication, maintaining a 95% customer retention rate. Previously, as a restaurant hostess at Cilantro restaurant, I welcomed guests, managed reservations, coordinated with staff for timely service, handled inquiries and complaints, and trained new host staff to raise team efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales Rep

Malaabis By Maymz

Oct 2024 - Sep 2025 (11 months)

Provided in-store and online customer service, demonstrating products and upselling complementary items to drive a 10% increase in monthly sales. Built client relationships and resolved issues to improve repeat business by 20% and maintain a 95% customer retention rate.

Customer Service Upselling Client Relationship Management Complaint Resolution Product Demonstrations Customer Retention Online Customer Support

Restaurant Hostess

Cilantro Restaurant

Apr 2023 - Oct 2023 (6 months)

Welcomed guests and managed reservations to optimize table turnover and guest flow, improving first impressions and overall dining experience. Coordinated with staff to handle inquiries and complaints, trained new host staff, and used seating strategies to maximize capacity and revenue.

Guest Relations Reservations Management Seating Strategy Complaint Management

Customer Service Representative

Uba Foam And Chemical Industry

Mar 2021 - Sep 2022 (1 year 6 months)

Handled customer inquiries, complaints, and telephone requests using standard operating procedures while providing product recommendations. Processed orders, returns, and exchanges accurately to support customer satisfaction and loyalty through effective communication.

Customer Service Verbal And Written Communication Complaint Handling Product Knowledge Order Processing Returns and Exchanges Customer Loyalty