Chima Ugokwe
@chimaugokwe
Experienced electrical support specialist optimizing procurement, technical support, and customer communication.
What I'm looking for
I am an experienced electrical support specialist with a track record of improving procurement processes and delivering strong technical customer support. I combine technical knowledge with effective communication to understand client needs and resolve issues.
At Ugos Global Service Company I negotiated competitive pricing for electrical materials, managed procurement activities, and maintained asset inventories using tracking tools to improve operational efficiency.
While at the International Institute of Tropical Agriculture I handled telephone tracking, provided a broad range of electrical technical support and maintenance updates, and contributed procedures that improved call resolution and reduced costs.
I hold a Bachelor's of Engineering and am fluent in English; I seek to apply my problem-solving, Microsoft, and electrical skills in a technology-driven environment focused on efficiency and elevated client satisfaction.
Experience
Work history, roles, and key accomplishments
Support Specialist
Ugos Global Service Company
Jun 2023 - Dec 2024 (1 year 6 months)
Negotiated competitive pricing for electrical materials and equipment, optimized procurement processes, and managed customer communications via phone and chat to improve satisfaction and operational efficiency.
Electrical Support Specialist
International Institute of Tropical Agriculture
Aug 2020 - Apr 2023 (2 years 8 months)
Provided electrical technical support and maintenance, tracked support calls to improve resolution rates, and implemented cost-effective support procedures that reduced annual expenses.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Engineering, Electrical Engineering
2012 - 2017
Grade: 3.4
Completed a Bachelor's of Engineering program with relevant coursework in electrical topics and a cumulative grade point average of 3.4.
Tenderfoot International School
High School Certificate, Secondary Education
2006 - 2011
Completed secondary education and obtained the West African Senior School Certificate (WASSCE).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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