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Chima Ugokwe

@chimaugokwe

Experienced electrical support specialist optimizing procurement, technical support, and customer communication.

Nigeria
Message

What I'm looking for

I seek a role where I can apply technical and procurement expertise, improve processes, and deliver excellent customer support in a tech-driven team.

I am an experienced electrical support specialist with a track record of improving procurement processes and delivering strong technical customer support. I combine technical knowledge with effective communication to understand client needs and resolve issues.

At Ugos Global Service Company I negotiated competitive pricing for electrical materials, managed procurement activities, and maintained asset inventories using tracking tools to improve operational efficiency.

While at the International Institute of Tropical Agriculture I handled telephone tracking, provided a broad range of electrical technical support and maintenance updates, and contributed procedures that improved call resolution and reduced costs.

I hold a Bachelor's of Engineering and am fluent in English; I seek to apply my problem-solving, Microsoft, and electrical skills in a technology-driven environment focused on efficiency and elevated client satisfaction.

Experience

Work history, roles, and key accomplishments

International Institute of Tropical Agriculture logoIA

Electrical Support Specialist

International Institute of Tropical Agriculture

Aug 2020 - Apr 2023 (2 years 8 months)

Provided electrical technical support and maintenance, tracked support calls to improve resolution rates, and implemented cost-effective support procedures that reduced annual expenses.

Education

Degrees, certifications, and relevant coursework

IU

Imo State University

Bachelor of Engineering, Electrical Engineering

2012 - 2017

Grade: 3.4

Completed a Bachelor's of Engineering program with relevant coursework in electrical topics and a cumulative grade point average of 3.4.

TS

Tenderfoot International School

High School Certificate, Secondary Education

2006 - 2011

Completed secondary education and obtained the West African Senior School Certificate (WASSCE).

Tech stack

Software and tools used professionally

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Chima Ugokwe - Support Specialist - Ugos Global Service Company | Himalayas