Chidumebi Philips
@chidumebiphilips
I support Agile teams by improving delivery visibility, defect resolution, and cross-functional collaboration.
CanadaWhat I'm looking for
At Teleperformance, I support Agile delivery across Product, Engineering, Quality Assurance, Operations, and Customer Success teams, helping teams move work from sprint planning through release readiness.
I've documented and validated 500+ software defects, tracked impediments, risks, dependencies, and testing findings, and translated complex system issues into actionable information for technical and business stakeholders. I also analyse approximately 90 customer interactions weekly to identify recurring issues, delivery risks, and improvement opportunities while maintaining 95%+ customer satisfaction.
Previously, I supported Agile operations and digital service delivery at Teleperformance, coordinated logistics delivery at Transcom, and improved documentation workflows to reduce turnaround time by 15%.
I'm a PSM I-certified Agile delivery professional with PMI-ACP and CAPM credentials, using Jira, PEGA, Salesforce, CRM platforms, and structured reporting to strengthen team collaboration, workflow visibility, and continuous improvement.
Experience
Work history, roles, and key accomplishments
PEGA Hub Technical Specialist
Teleperformance
Mar 2024 - Present (2 years 5 months)
Support Agile delivery activities across Product, Engineering, Quality Assurance, Operations, and Customer Success teams. Coordinate identification, documentation, tracking, and escalation of delivery impediments, software defects, risks, and dependencies.
Technical & Client Support Specialist
Teleperformance
Feb 2023 - Mar 2024 (1 year 1 month)
Worked within a fast-paced digital service environment requiring continuous collaboration between customer-facing, technical, and operational teams. Supported Agile delivery and continuous improvement activities by identifying recurring issues, documenting problems, and communicating improvement opportunities.
Logistics Support Specialist
Transcom
Oct 2022 - Feb 2023 (4 months)
Coordinated multiple concurrent operational activities while tracking deadlines, dependencies, deliverables, and service commitments. Identified and escalated issues that could affect delivery timelines or customer outcomes.
Operations & Administrative Coordinator
Drofet Consulting
Oct 2017 - Feb 2019 (1 year 4 months)
Coordinated multiple operational activities, deadlines, documentation requirements, and stakeholder communications. Supported planning and execution of operational initiatives from requirements through completion.
Education
Degrees, certifications, and relevant coursework
Lakehead University
Doctor of Philosophy, Health Sciences
Incoming student for the Doctor of Philosophy (PhD) in Health Sciences program, expected to start in September 2026.
Lithuanian University of Health Sciences
Master of Public Health, Public Health
Grade: Honours
Graduated with honours from the Master of Public Health (Management) program.
University of Benin
Bachelor of Science, Medical Physiology
Completed a Bachelor of Science degree in Medical Physiology.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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