At Blé Global, I configured HubSpot pipelines, lifecycle stages, and lead routing using the client's documented sales and onboarding process. I set up the premium subscription and entered client data into the CRM.
I checked the configuration against client requirements, reviewed imported records, and connected Zapier and ElevenLabs with HubSpot. I also delivered setup documentation and a walkthrough video.
At Biizora, I traced a paying customer's failed purchases through ledger records and application logs to a case-sensitive supplier API call. I also identified a payment-webhook validation mismatch in test mode and verified duplicate-event handling for wallet credits.
At Mabro Automobile LTD, I handled 45+ daily customer interactions across email, chat, and phone, with 85% SLA attainment. I maintained support tickets in Freshdesk and handled invoices, receipts, and month-end billing reconciliation.
