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Chidinma Uwalaka

@chidinmauwalaka

Data Analyst at GAIO SYSTEMS who developed operational dashboards and KPI reports for management.

At GAIO SYSTEMS, I oversaw operational performance data and developed dashboards aligned with departmental goals. I used data insights to support workflow improvements and shared performance reports and recommendations with senior leadership.

At UZIBEN, I developed KPIs and monitored NOC performance. I analyzed downtime, alarm patterns, and incident data, and created weekly reports for management and operations teams.

In my current role at AIO SYSTEMS, I support Local NOC teams in Nigeria and South Africa with system and network issues. I also prepare root-cause analyses and contribute to process improvements by identifying recurring trends and gaps.

Experience

Work history, roles, and key accomplishments

Current

Global NOC Support

Current

AIO Systems

Jan 2026 - Present (9 months)

Provide operational and technical support to Local NOC teams in Nigeria and South Africa, ensuring effective monitoring and resolution of system and network issues. Develop training sessions and documentation, and act as a liaison between HQ, clients, and local teams.

NOC Operations Technical Support Training Documentation Stakeholder Management Incident Management Root Cause Analysis Process Improvement

Deputy Operations Manager (Data & Performance Analytics)

Gaio Systems

Jan 2024 - Jan 2026 (2 years)

Oversee operational performance data and develop dashboards aligned with departmental goals. Provide performance reports and recommendations to senior leadership, and collaborate with cross-functional teams to ensure data accuracy.

Data Analysis Dashboard Development performance reporting Process Optimization Cross Functional Collaboration Resource utilization Budget Analysis

NOC Manager (Data Insights & Reporting)

Uziben

Jan 2022 - Jan 2024 (2 years)

Developed KPIs and monitored NOC performance to support operational improvements. Analyzed downtime, alarm patterns, and incident data to identify recurring issues, and created structured weekly reports for management.

KPI development NOC Monitoring incident analysis Reporting SLA Management Documentation

M365 Technical Support Analyst

Tek Experts

Jan 2022 - Dec 2022 (11 months)

Analyzed customer support tickets to identify common issue patterns and documented technical findings to improve knowledge accuracy. Assisted customers across various operating systems and Microsoft products.

Technical Support Ticket Analysis Documentation Microsoft 365 Customer Assistance

Project Manager (Reporting & Analytics)

Makasa Sun

Jan 2018 - Jan 2020 (2 years)

Prepared analytical reports for leadership and clients to track project performance. Reviewed field data to identify gaps affecting timelines or resource allocation, and developed progress dashboards and reporting templates.

Project Management Reporting Analytics Dashboard Development Data Analysis Resource Allocation

NOC Manager (Operational Analytics)

Duncangrey

Jan 2017 - Jan 2018 (1 year)

Analyzed escalation patterns and field feedback to reduce operational bottlenecks. Conducted root-cause analysis on recurring alarms and visibility issues, and prepared reports and insights for technical meetings.

Operational Analytics Root Cause Analysis Escalation Management Reporting Data Analysis

NOC Supervisor/Customer Support Analyst

Duncangrey

Jan 2016 - Jan 2017 (1 year)

Maintained and improved incident documentation and reporting accuracy. Analyzed site behavior and system failure trends, produced daily and weekly operational reports, and oversaw diesel consumption reporting.

Incident Documentation Reporting Trend Analysis team guidance Diesel Consumption Analysis

NOC Engineer

Makasa Sun

Jan 2016 - Dec 2016 (11 months)

Monitored alarms, escalations, and site performance data. Logged incidents and followed up on resolution progress, and verified maintenance and asset records to ensure accurate reporting.

NOC Monitoring Alarm Management Incident Tracking Asset Verification Reporting

Technical Support Trainee

Makasa Sun

Jan 2015 - Dec 2015 (11 months)

Documented IT issues, repairs, and inventory records. Maintained structured logs for SIM usage, CUG lines, and internet activity, and prepared weekly analytical IT reports.

IT documentation Inventory Management Logging Reporting