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Favour Ladokun

@favourladokun

Operations and Reporting Associate at Mobax Telecoms who identified a 12% recurring fault pattern and supported proactive maintenance.

Nigeria

Message

At Mobax Telecoms, I maintain daily operational reports, incident logs, and performance dashboards using Excel and Google Sheets. I identified a 12% recurring fault pattern in network incident data, which led to a proactive maintenance strategy that reduced downtime.

At BT Technologies, I analyzed operational data, supported ERP users, and updated a hospital information management system using SQL Server. I’ve also created KPI dashboards with Excel and Power BI, and used SQL and Python (pandas) to clean data and answer business questions.

Experience

Work history, roles, and key accomplishments

Current

NOC Engineer (Team Lead)

Current

Mobax Telecoms

Feb 2026 - Present (9 months)

Maintains daily operational reports, incident logs, and performance dashboards using Excel and Google Sheets. Tracks SLA status, fault volumes, and service performance, and leads a remote team through incident management.

Excel Google Sheets SLA Tracking Incident Management Team Leadership CRM Data Validation Root Cause Analysis

Information Systems / IT Support Officer

BT Technologies

May 2025 - Feb 2026 (9 months)

Analyzed operational and system data in Excel to prepare reports and support decisions. Logged, tracked, and resolved support requests, and supported ERP users by investigating system issues and documenting problems.

Excel SQL Server ERP SOPs User Guides System documentation IT Support

IT Support Technician

Oyo State Judiciary High Court of Justice

Dec 2023 - Apr 2025 (1 year 4 months)

Provided daily IT support for judiciary staff, resolving printer, computer, and Microsoft Excel issues. Trained lawyers and court staff on a new software system and helped set up court equipment and workstations.

Excel IT Support Training Troubleshooting Workstation Setup

Data and Business Analysis Training / Internship

HNG Internship and ALX

Jan 2023 - Jan 2025 (2 years)

Cleaned and transformed datasets using Excel, Power Query, and Python (pandas), and built Excel and Power BI dashboards to track KPIs. Used SQL to answer business questions and generate insights.