Gbenga Matthew

At Royale Gemini International Nigeria Limited on the Glo Project, I lead network operations monitoring, performance analysis, and proactive fault resolution across critical infrastructure. I've helped improve network availability to 99% while supporting data-driven system optimization and operational decisions.

I optimize troubleshooting workflows and escalation processes to reduce resolution time, prevent major service disruptions, and improve KPI tracking and reporting accuracy. I also supervise five technical staff and design training programs that strengthen technical performance and service quality.

Previously, at Glorious Computer and Information Technology, I managed daily operations, staff coordination, customer engagement, inventory management, and technical training. I reduced procurement delays by 20% and increased customer satisfaction and retention by 25%.

My background in Geography and Remote Sensing includes GIS-based spatial data collection, analysis, mapping, and field reporting for planning, land management, environmental, and infrastructure decisions. I'm especially interested in applying systems analysis, digital transformation, and sustainability to energy systems and infrastructure.