Cheryl Vadivello
@cherylvadivello
Customer Support Engineer at TCS who resolved 95% of monthly Power Platform issues.
UruguayWhat I'm looking for
At Tata Consultancy Services (TCS), I supported Microsoft Power Platform customizations for Dynamics 365 Customer Engagement and resolved 95% of issues per month. I troubleshot Dataverse account issues involving custom fields, forms, views, business rules, and security roles.
I handled Severity A cases, reproduced issues in custom environments, and translated technical context between customers and maker and development teams. Earlier, at Alorica, I supported US hotel customers with reservations and account inquiries using SynXis CRS and Avaya One-X.
Experience
Work history, roles, and key accomplishments
Provided customer support for Microsoft Power Platform customizations, achieving a 95% monthly resolution rate. Handled Severity A cases and acted as a liaison between customers and technical teams.
Cleaner
Serza
Jan 2021 - May 2022 (1 year 4 months)
Demonstrated organizational skills, task prioritization, safety protocols, and teamwork in commercial environments.
Participant
Grameen for Intendencia de Montevideo
Jan 2021 - May 2022 (1 year 4 months)
Demonstrated organizational skills, task prioritization, safety protocols, and teamwork in commercial environments.
Handled high-volume inbound calls from US customers in the hospitality sector, managing reservations and account inquiries. Resolved issues related to account access, reservation conflicts, and billing.
Education
Degrees, certifications, and relevant coursework
Atlassian
Jira Fundamentals Badge, Project Management
Earned the Jira Fundamentals Badge.
Coursera
Google IT Automation with Python, Information Technology
Completed the Google IT Automation with Python certificate.
University of the People
Bachelor of Computer Science, Computer Science
2017 - 2019
Completed two years of a Bachelor of Computer Science program and was named to the Dean's List.
Cambridge International Examinations
GCE Advanced Level, General Studies
2002 - 2003
Completed the GCE Advanced Level qualification.
freeCodeCamp
Scientific Computing with Python, Computer Science
Earned the Scientific Computing with Python certification.
Tech stack
Software and tools used professionally
Availability
Location
UruguayAuthorized to work in
Portfolio
partaze.wixsite.com/partazeSalary expectations
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