Open to opportunities

Cheryl Shuman

@cherylshuman

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Experienced remote administrative assistant and case manager with decades of customer service and leadership expertise.

United States

Message

What I'm looking for

I’m seeking a professional Work-from-Home (Remote) role where I can leverage my administrative expertise, problem-solving skills, and experience managing high-volume communications, documentation, and scheduling independently.

I’m a highly organized, adaptable professional with nearly 35 years of customer service, administrative, and leadership experience, including remote operations that keep high-volume communications accurate and on time. Since July 2021, I’ve managed daily administrative operations independently—handling email and mail, organizing digital files, coordinating schedules, and overseeing accounts payable. I bring the same autonomy and attention to detail when documenting client information and progressing claims through strict timelines.

Earlier, as a remote case manager, I balanced inbound calls, outbound follow-ups, emails, and live text chats while providing compassionate support for disability claims. Before moving fully remote, I led front-end aviation customer service at Signature Flight Support, supervising teams, running multi-line phone and POS operations, and ensuring 100% compliance through careful financial transaction handling.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Jape Solutions LLC

Jul 2021 - Present (4 years 11 months)

Managed daily administrative operations independently, handling high-volume email correspondence and organizing physical and digital files. Oversaw accounts payable and coordinated schedules, errands, and operational supplies to support executive needs.

Administrative Support Accounts Payable Data Entry Scheduling Remote Operations

Case Manager

Premier Disability Services LLC

Oct 2020 - May 2021 (7 months)

Served as a remote point of contact for clients navigating disability claims, providing compassionate support and accurate status updates. Managed multi-channel communication queues and used proprietary databases to document client information and track claims against strict timelines.

Case Management client support Data Entry Claims Management

Customer Service Manager

Signature Flight Support

Apr 2008 - Apr 2020 (12 years)

Led front-end aviation customer service operations, supervising, scheduling, and onboarding customer service representatives. Managed high-volume multi-line phone systems and POS operations while processing fuel ticketing and ensuring 100% compliance with corporate accounting standards.

Customer Service Leadership Multi Line Phone Systems POS Fuel Ticketing Onboarding Customer Communications Compliance Support

Head Cashier / Customer Service

Lowe’s Companies, Inc.

Apr 2003 - Jul 2005 (2 years 3 months)

Promoted to Head Cashier to oversee front-end personnel, coordinate shift schedules, and train newly hired cashiers. Resolved complex customer inquiries at the customer service desk and managed store fund security, including cash drawer audits and safe drops.

Cash Handling Customer Service Store Fund Security Cash Drawer Audits Scheduling Safe Drop

Truck Loader / Scanner

UPS

Dec 1997 - Jan 2003 (5 years 1 month)

Performed overnight loading/scanning duties in a fast-paced, high-accountability environment. Accurately scanned and routed thousands of packages into correct transit vehicles.

Logistics Routing Fast Paced Environment Warehouse operations

Back Office Admin / Cashier

McDonald’s Corporation

Jan 1991 - Mar 1996 (5 years 2 months)

Advanced into back-office administration, taking ownership of employee scheduling, safe verification, and nightly store financial auditing. Supported daily cash handling while ensuring accurate store operations.

Cash Handling Verification Financial Auditing Back Office Administration Nightly Reconciliation Process Compliance Customer Support