Looking for a job

Cheryl Krajna

@cherylkrajna

I’m seeking an Educational Communications or Content Writer role, and am open to other opportunities to best use my communications experience.

United States

Message

What I'm looking for

I'm looking for a communications, content writing/editing, or educational communications role where I can collaborate across teams to create clear, engaging content that informs and educates target audiences.

I've created communications for Nonstop Health, HSBC, M&T Bank, and other companies, reaching more than 200,000 employees and supporting 50,000+ members and 5,000+ clients.

Working across teams and collaborating with SMEs, I write and edit content, blog posts, stories, and support resources that engage, inform, and educate target audiences while following style guidelines and quality standards.

I've launched knowledge bases, doubled educational resources, and created 50+ support articles to help users resolve questions independently. My email campaigns achieved open rates of 70–80% and 66% enterprise engagement.

I'm eager to collaborate across teams on communications, content writing and editing, and educational content that makes complex healthcare, technology, and regulatory information clear.

Experience

Work history, roles, and key accomplishments

Business Communications Specialist

M&T Bank

Mar 2026 - May 2026 (2 months)

- Eager to partner with technology SMEs and product owners to develop end-user communications such as knowledge base articles and emails, as shown by experience with M&T Bank’s technology division.
- Know-how in leveraging AI tools for drafting, summarization, and consistency checks.

Content Manager & Writer

Nonstop Health

Mar 2022 - Jan 2026 (3 years 10 months)

- Driven to improve employee and customer engagement, as demonstrated by delivering communications reaching more than 50,000 members and 5,000 clients, while producing consistently high-performing campaigns with open rates reaching 70–80% and 66% enterprise engagement.
- Ability to expand knowledge bases and educational resources.
- Motivated to simplify complex information

Content Strategy Employee Communications Knowledge Management Helpjuice Mailchimp Written Communication Knowledge Base Management Compliance

Marketing & Comms Specialist

HSBC Bank

May 2016 - Oct 2020 (4 years 5 months)

- Driven to improve employee and customer engagement, as demonstrated by delivering communications reaching more than 200,000 employees
- Motivated to simplify complex regulatory and technical information, as evidenced by supporting 50,000+ members and 5,000+ employer clients through compliant healthcare and technology communications.

Email Communication Written Communication Corporate Communications Educational Content Development

HR Communications Specialist

HSBC

Apr 2021 - Sep 2021 (5 months)

Ability to develop internal employee communications for HR Department, as shown by creating clear employee-facing content across email, collateral, and social media channels.

Email Communication Written Communication Corporate Communications HR Compliance

Education

Degrees, certifications, and relevant coursework

University of North Carolina

Certificate, Instructional Design

Instructional Design Certificate, anticipated completion in December 2026.

St. Bonaventure University

Master of Arts, Integrated Marketing Communications

Master of Arts in Integrated Marketing Communications. Received the Deborah A. Henretta Award for Outstanding Achievement in Integrated Marketing Communications.