Cheryl Bamford

Coordinated schedules, meetings, communications, documentation and follow-up in a remote business environment. Created and documented workflow procedures and Standard Operating Procedures (SOPs) to support consistent business processes.

Coordinated inspections, property walk-throughs, vendor appointments and warranty services, arranging access and follow-up among clients, agents and service providers. Tracked deadlines and documentation using Google Sheets and served as a point of contact for clients, inspectors, vendors, lenders and other parties.

Managed daily office operations for an HVAC and refrigeration service company, serving as a primary contact for customers requesting service. Received service requests, scheduled technicians, coordinated service calls, ordered parts and supplies, and processed invoices and payments.

Coordinated incoming service requests, managed work orders, job scheduling, timesheets, invoices and customer requests. Purchased job materials, coordinated vendor orders, and maintained job, employee and financial records.

Supported a multi-billion-dollar offshore construction project by controlling engineering, construction, vendor and project documentation throughout project phases. Managed document revisions, transmittals, tracking logs, records and approval workflows, and maintained a 32-page Excel tracking system for budgets, labour hours, costs and expenses.

Processed customer orders, billing, invoices and account records, coordinating order requirements with internal departments. Responded to customer inquiries, resolved billing discrepancies and followed up on outstanding requests.

Supported day-to-day operations through scheduling, customer and vendor communication, records, invoicing and administrative coordination. Maintained product and inventory lists, conducted inventory counts, coordinated material orders and prepared government tender submissions.

Provided front-desk, customer service, order processing, dispatch request coordination and general administrative support across insurance, energy, retail, courier and telecommunications assignments.

Completed a Microcomputer Specialist diploma in 1998.