Cherhonda Howell
@cherhondahowell
I manage remote client intake, scheduling, documentation, compliance, and program operations.
United StatesWhat I'm looking for
I manage remote client support, scheduling, documentation review, and compliance-focused operations across fast-paced service environments.
At JSX Air Carrier/Deluxe Public Charter, I handle real-time client requests, maintain detailed service documentation, and coordinate with cross-functional teams to support safety, efficiency, and service excellence. I also bring airline client-support experience from PSA Airlines, where I responded to inquiries, resolved concerns, and monitored cabin conditions and passenger needs.
As a Remote Program Manager with Next-Gen Transit, I manage workforce scheduling, monitor productivity metrics, and support team workflow and outcomes. My remote project and asset management work has included client accounts, stakeholder communication, project timelines, reporting, budgets, and a portfolio of 20+ properties.
I've also reviewed documentation for QA and state guidelines at Pearson, delivered virtual onboarding and system training at Swing Education, and supported client assessments and service plans in case management. I bring a detail-oriented, confidential, and deadline-driven approach to every team I support.
Experience
Work history, roles, and key accomplishments
Flight Attendant
JSX Air Carrier/ Deluxe Public Charter
Aug 2025 - Present (1 year)
Managed real-time client requests in high-pressure environments while maintaining strict regulatory compliance. Delivered high-level customer service to diverse clientele, ensuring satisfaction and professionalism.
Remote Program Manager
Next-Gen Transit
Mar 2023 - Present (3 years 5 months)
Managed workforce scheduling to meet service level requirements and daily operational goals. Monitored staff productivity and performance metrics in a remote environment.
Reviewed and evaluated client documentation for compliance with QA and state guidelines. Maintained high levels of accuracy while meeting strict deadlines in a remote setting.
Flight Attendant
PSA Airlines
Nov 2024 - Apr 2025 (5 months)
Provided high-volume client support while ensuring compliance with safety regulations. Responded to client inquiries and resolved service concerns promptly.
Remote Project Manager
Bryson Trucking
Jan 2021 - Jan 2023 (2 years)
Managed client accounts, scheduling, and project timelines remotely. Served as primary point of contact for stakeholders to track deliverables and progress.
Virtual Instructional Trainer
Swing Education
Jan 2021 - May 2021 (4 months)
Delivered virtual training sessions via Zoom and Google Meet. Facilitated system demonstrations and guided users through onboarding processes.
Remote Asset Manager
TK & F Industry
Jan 2016 - Jan 2021 (5 years)
Managed a portfolio of 20+ properties, ensuring operational efficiency and issue resolution. Maintained detailed reports, tracked performance metrics, and managed budgets.
ESL Instructional Trainer
EF English First
Jan 2014 - Jan 2015 (1 year)
Delivered training to groups and individuals, improving communication performance. Planned and executed learning programs to meet performance goals.
Program Case Manager
Regional Mental Health Center
Jan 2013 - Jan 2014 (1 year)
Conducted client assessments and coordinated service plans. Managed documentation, tracked progress, and ensured compliance with program standards.
Education
Degrees, certifications, and relevant coursework
National Louis University
Master of Arts, Teaching
Earned a Master of Arts in Teaching.
Southern Illinois University
Bachelor of Arts, Sociology
Earned a Bachelor of Arts in Sociology.
Roosevelt University
Post-Baccalaureate Certificate, Paralegal Studies
Completed a Post-Baccalaureate Certificate in Paralegal Studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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