Chelsea Munderu
@chelseamunderu
Banking Officer at Stanbic Bank Kenya processing RTGS and SWIFT payments and supporting customers’ digital banking access.
KenyaWhat I'm looking for
At Stanbic Bank Kenya, I manage and process RTGS and SWIFT payments, ensuring timely and accurate settlement. I also support customers with inquiries and banking services.
I promote banking products and digital services, and help customers use mobile and online banking platforms. In my transactions, I follow banking policies and regulatory requirements.
At Equity Bank Limited, I managed RTGS and SWIFT payments and oversaw cheque and electronic funds transfer clearing operations. I also supported client onboarding and the issuance and activation of Equitel services.
My background includes a bachelor's degree in Actuarial Science, a CRCMP certification, and studies in statistical science. I'm committed to financial inclusion and to using technology and compliance frameworks to support sustainable financial solutions.
Experience
Work history, roles, and key accomplishments
Banking Officer
Stanbic Bank Kenya
Mar 2025 - Present (1 year 8 months)
Managing and processing RTGS and SWIFT payments, ensuring timely and accurate settlement.
Provide prompt and professional customer service by addressing inquiries and resolving issues.
Promote and cross-sell banking products and digital services to enhance customer value.
Support digitization initiatives by educating customers on mobile and online banking platforms.
Ensure compliance with bank
Managed and processed RTGS and SWIFT payments, ensuring timely and accurate settlement.
Oversaw clearing operations for cheques and electronic funds transfers, maintaining compliance and efficiency.
Facilitated cash transactions and ensured accurate handling of customer deposits and withdrawals.
Supported onboarding of new clients by verifying documentation and setting up accounts.
Facilitated
Intern
National Hospital Insurance Fund - Kenya
Jan 2022 - Feb 2022 (1 month)
Worked as Intern at National Hospital Insurance Fund - Kenya.
As a teller, I handled cash transactions, account reconciliations, and provided excellent customer service.
Education
Degrees, certifications, and relevant coursework
Strathmore University
Master's Degree, Statistical Science
2026 - 2028
University of Pennsylvania
Privacy Law and Data Protection
Jul 2025
International Association of Risk and Compliance Management Professionals
Certified Risk and Compliance Management Professional
May 2025
University of Pennsylvania
What is Compliance?
Jun 2025
The 10 Pillars of Customer Experience
Apr 2025
Creating Your Personal Brand
May 2025
Mastering Common Interview Questions
May 2025
Leveraging AI for Governance, Risk, and Compliance
Apr 2025
The ABCs of the Banking and Insurance Business: AML, KYC, the NAIC, IFRS, and More
Apr 2025
Jomo Kenyatta University of Agriculture and Technology (JKUAT)
Bachelor's degree, Actuarial Science
2017 - 2021
University of Pennsylvania
Regulatory Compliance
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
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