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Chelsea Malazarte

@chelseamalazarte

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My objective is to help take your company to the next level by delivering dependable, results-oriented services.

Philippines

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What I'm looking for

I want to help your company grow by delivering dependable, results-oriented service. I’ll bring quality, efficiency, and client satisfaction—staying organized and calm under pressure while managing multiple priorities with speed and precision.

I’m a results-oriented professional who helps companies “take your company to the next level” by delivering dependable, quality-first services. I stay highly organized and calm under pressure while managing multiple tasks with precision and speed across customer support, facility coordination, and investigative work.

In my recent role as a Junior Case Investigator, I analyze technical data (including IP addresses and usage logs), verify corporate entities, and compile clear, actionable reports for stakeholders. I’ve also supported end-to-end service delivery as a Facility Services Associate—receiving and tracking work orders in SaaS/CMMS systems (like Verisae, Prism, Famis360, and IWMS) and ensuring timely resolution through proactive updates—alongside years of customer service expertise with strict compliance and customer-first outcomes.

Experience

Work history, roles, and key accomplishments

Junior Case Investigator

Ruvixx, Inc.

Jul 2025 - Jun 2026 (11 months)

Analyzed IP addresses and usage logs to identify potential software misuse, and verified corporate entities through online research. Maintained organized CRM records and produced clear investigative reports while supporting senior investigators with case resolution.

Corporate Entity Verification Email Verification Tools Investigative Reporting

Facility Services Associate

Hinduja Global Solutions

Jan 2023 - Jan 2026 (3 years)

Received and managed maintenance requests end-to-end by phone, email, and property/maintenance software, ensuring timely updates to tenants and stakeholders. Created and tracked work orders across multiple systems and coordinated vendor and technician follow-ups, including emergency escalations.

Work Order Management Famis360 Verisae Tenant Communication Vendor coordination

Customer Service Advisor

Concentrix

Jan 2020 - Jan 2023 (3 years)

Provided email and chat customer support for Google Play, troubleshooting app download failures, billing errors, and subscription issues. Managed cases with detailed notes in the support system and collaborated with cross-functional teams to escalate and resolve bugs or policy concerns.

Email Chat Support Google Play Billing Support Account Recovery Guidance

Customer Service Advocate

ePerformax Contact Centers and BPO

Jan 2020 - Jan 2021 (1 year)

Handled high-volume eBay customer inquiries via email, resolving issues related to payments, disputes, refunds, and product listings. Investigated returns and chargebacks, applied relevant policies, and maintained detailed case notes while coordinating with trust & safety and billing teams.

EBay Disputes Resolution Refunds Chargebacks Risk Assessment Policy Application (Money Back Guarantee Seller Protection)

Customer Service Advocate

Sykes Asia Inc.

Jan 2015 - Jan 2019 (4 years)

Provided voice support for auto loans and leases in a high-volume call center, resolving billing, payment, and payoff inquiries. Ensured compliant handling of sensitive data and helped customers with lease-end options, account management, and post-payoff lienholder/title updates.

Auto Loan & Lease Support Lease End Options Guidance GLBA

Trainer-in-Training

Concentrix

Participated in structured trainer development to support frontline teams handling YouTube TV and NFL Sunday Ticket-related technical support. Learned agent training delivery for streaming troubleshooting, billing and subscription management, and NFL blackout policies while shadowing senior trainers.

Billing Subscription Management NFL Blackout Policy Support CRM Navigation Case Issue Diagnosis Support