Chelsea Ajegwu
@chelseaajegwu
Information Technology Support Assistant focused on reliable networks, LMS support, and uptime.
United StatesWhat I'm looking for
I’m an Information Technology Support Assistant and Digital Operations Assistant with hands-on experience supporting hardware, connectivity, and everyday learning systems. I’ve provided first-line support for printers/scanners and internet connectivity, and I’ve maintained strong uptime during busy operating hours by managing the POS system.
I also support scale—maintaining 30+ workstations and tablets, resolving Learning Management System (LMS) login and file-upload issues for 100+ users, and optimizing school-wide Wi‑Fi to eliminate connectivity dead zones. I bring a practical, documentation-driven approach using ticketing tools and remote support to keep users productive.
Experience
Work history, roles, and key accomplishments
Digital Operations Assistant
Cutebytz Cakes
Nov 2023 - Jun 2024 (7 months)
Served as first-line support for printers/scanners and internet connectivity, improving operational responsiveness. Implemented low-stock alerts for peak-hour inventory availability and managed the POS system to maintain 100% uptime during busy morning rushes.
Information Technology Support Assistant
Grace Wired
Oct 2022 - Nov 2023 (1 year 1 month)
Maintained 30+ workstations and tablets for coding training and administered the learning management system (LMS) to resolve login and file-upload issues for 100+ users. Optimized school-wide Wi-Fi and resolved connectivity dead zones to support uninterrupted digital testing.
Education
Degrees, certifications, and relevant coursework
American InterContinental University
Bachelor of Science, Information Technology
Grade: 3.9
Pursuing a Bachelor of Science in Information Technology at American InterContinental University, with an expected graduation in Jan 2027. GPA: 3.9.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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