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Chelsea Ajegwu

@chelseaajegwu

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Information Technology Support Assistant focused on reliable networks, LMS support, and uptime.

United States

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What I'm looking for

I’m looking for an IT support role where I can keep systems reliable—support users end-to-end, troubleshoot networks and devices, and use ticketing and documentation to improve uptime and responsiveness.

I’m an Information Technology Support Assistant and Digital Operations Assistant with hands-on experience supporting hardware, connectivity, and everyday learning systems. I’ve provided first-line support for printers/scanners and internet connectivity, and I’ve maintained strong uptime during busy operating hours by managing the POS system.

I also support scale—maintaining 30+ workstations and tablets, resolving Learning Management System (LMS) login and file-upload issues for 100+ users, and optimizing school-wide Wi‑Fi to eliminate connectivity dead zones. I bring a practical, documentation-driven approach using ticketing tools and remote support to keep users productive.

Experience

Work history, roles, and key accomplishments

Digital Operations Assistant

Cutebytz Cakes

Nov 2023 - Jun 2024 (7 months)

Served as first-line support for printers/scanners and internet connectivity, improving operational responsiveness. Implemented low-stock alerts for peak-hour inventory availability and managed the POS system to maintain 100% uptime during busy morning rushes.

Alerting Inventory Management Printers Scanners Support Customer Support

Information Technology Support Assistant

Grace Wired

Oct 2022 - Nov 2023 (1 year 1 month)

Maintained 30+ workstations and tablets for coding training and administered the learning management system (LMS) to resolve login and file-upload issues for 100+ users. Optimized school-wide Wi-Fi and resolved connectivity dead zones to support uninterrupted digital testing.

Desktop Tablet Maintenance IT Support LMS administration Login And File Upload Troubleshooting Network Troubleshooting Asset Management User Training