Chau Tran
@chautran
I support freight sales operations and resolve customer issues across logistics and travel.
TaiwanWhat I'm looking for
I'm supporting sales operations and customer cooperation at 貫倫船務代理有限公司 in Kaohsiung, where I partner with Outside Sales to onboard accounts, manage customer portfolios, prepare freight quotations, and follow up on service contracts.
I monitor vessel schedules, port congestion, cargo status, and container milestones while providing customers with timely updates on loading, transit delays, and ETAs. I also work with overseas agents to resolve destination issues such as abandoned cargo and import-clearance delays.
Previously, I improved customer support at Klook through chat and email, and handled front-office operations at Equatorial Ho Chi Minh City. I bring a calm, adaptable approach to customer service, coordination, and time-sensitive problem-solving.
Experience
Work history, roles, and key accomplishments
Inside Sales & Operation
貫倫船務代理有限公司
Sep 2024 - Apr 2026 (1 year 7 months)
Partnered with Outside Sales to onboard new accounts and manage customer portfolio. Prepared commercial quotations, handled billing discrepancies, and monitored vessel schedules and cargo status.
Customer Experience Specialist
客遊天下旅行社有限公司
Nov 2023 - Jul 2024 (8 months)
Enhanced customer satisfaction by resolving inquiries via online chat and email. Streamlined support processes for faster resolution times.
Front Office Assistant
Equatorial Ho Chi Minh City
Jun 2017 - Feb 2020 (2 years 8 months)
Coordinated communication between departments and managed front desk operations, including visitor check-in and appointment scheduling. Handled cash transactions and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
National Kaohsiung University of Science and Technology
Master of Business Administration, Business Administration
2021 - 2023
Pursued an International Master of Business Administration degree, focusing on business management principles and practices.
Ton Duc Thang University
Bachelor of Arts, Hospitality Management
2014 - 2019
Earned a Bachelor of Arts in Hospitality Management, gaining comprehensive knowledge in hospitality operations and customer service.
Availability
Location
TaiwanAuthorized to work in
Job categories
Skills
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