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Chauhan Amit

@chauhanamit

Salesforce Architect at Deloitte designing public-sector healthcare platforms, including Agentforce and Data Cloud solutions.

United States

Message

At Deloitte, I lead Salesforce architecture for the State of Colorado’s public-sector healthcare, benefits, and constituent-service workflows. I design Health Cloud-aligned member and patient patterns, secure integrations, and Agentforce service use cases.

I architect Data Cloud ingestion and harmonization, build reusable LWC and Apex patterns, and develop Snowflake pipelines for analytics-ready data. My CRM Analytics work improved dashboard load times by approximately 35% and reduced refresh failures by 20%.

Previously, at Kemper, I architected insurance service and contact-center solutions and federated identity across Salesforce organizations. Earlier work at Capital Info Groups Inc. included Salesforce development for Bluebeam and lululemon, including customer portal functionality and integrations with NetSuite and retail applications.

Experience

Work history, roles, and key accomplishments

Current

Senior Salesforce Architect / Lead

Current

Deloitte

Nov 2021 - Present (4 years 11 months)

Led Salesforce architecture for public-sector healthcare and benefits workflows, designing integrations, security controls, and AI-driven service solutions. Architected Data Cloud ingestion and CRM Analytics optimizations, improving dashboard load times by 35% and reducing deployment failures by 30%.

Salesforce HealthCloud Service Cloud Experience Cloud Data Cloud Agentforce Apex LWC Flow REST SOAP Platform Events Snowflake SQL ETL ELT CRM Analytics Copado Git OAuth SAML OWD Sharing Rules Permission Sets CRUD FLS

Salesforce Solution Architect

Kemper

Nov 2019 - Sep 2021 (1 year 10 months)

Architected Service Cloud and contact-center solutions with Open CTI and Genesys, and designed ServiceMax/Field Service integrations with SAP via Boomi. Implemented federated identity with SAML 2.0 and OAuth 2.0, reducing authentication friction for 500+ users.

Salesforce Service Cloud Experience Cloud OpenCTI Genesys IVR ServiceMax Field Services SAP Boomi REST SOAP SAML 2.0 OAuth Copado Gearset Jira Einstein Language

Senior Salesforce Developer

Capital Info Groups Inc.

Jan 2018 - Sep 2019 (1 year 8 months)

Developed Force.com solutions with Apex, Visualforce, and Lightning for B2B subscription sales and support. Led Experience Cloud configuration and designed Salesforce-to-NetSuite REST integrations, contributing to a 30% increase in portal adoption.

Salesforce Apex Visualforce Lightning Experience Cloud REST NetSuite GitHub Copado Einstein Analytics Einstein Discovery SSO

Salesforce Developer

Capital Info Groups Inc.

Aug 2016 - Dec 2017 (1 year 4 months)

Developed Service Cloud functionality using Apex, triggers, and Visualforce for a global retail environment. Created REST-based microservices with Spring Boot and Java, and implemented Informatica data transformation workflows.

Salesforce Service Cloud Apex Visualforce SOQL SOSL Spring Boot Java REST Informatica Data Modeling Validation Rules Field Level Security

Salesforce Administrator

Kairos Technologies

Jun 2010 - Sep 2015 (5 years 3 months)

Administered Sales Cloud by configuring custom objects, fields, page layouts, and validation rules. Automated business processes with Workflow Rules and approval processes, and built reports and dashboards for team monitoring.